High
12 on Glow-worm 18si

Your boiler's main control screens are having trouble talking to each other, which means the boiler doesn't know what settings you are asking for.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

User interface or distant control panel fault

From this model's manual
Verified against the Glow Worm Ci Range installation & service manual, page 34.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the communication link between the boiler's internal computer and the front display panel is broken. It is usually caused by a loose connection cable or internal electrical wear on one of the circuit boards, which prevents your instructions from reaching the burner.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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