High
16 on Glow-worm 18si

Your boiler has detected a problem with the internal gas valve and has shut down as a safety precaution, meaning you will have no heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Gas safety value failure

From this model's manual
Verified against the Glow Worm Ci Range installation & service manual, page 34.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's main control board detects an electrical failure or a mechanical blockage within the gas valve assembly. The most common reason is that the valve's internal solenoid has burnt out or is no longer communicating correctly with the electronics, preventing gas from safely entering the burner.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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