High Lockout
Indicator 1 (Reset) Lit on Glow-worm Hideaway 100

Your boiler has switched itself off as a safety precaution because it has either detected a fault or has become too hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Non - Volatile Lockout / Reset O/H or in 'standby' mode

What causes this fault?

This fault occurs when the internal safety sensors detect that the water inside the unit has reached a dangerously high temperature or if the system has failed to ignite properly. The most common reason is a lack of water circulation, often caused by a failing pump or a blockage in the pipework that prevents heat from moving away from the boiler. It can also be triggered by a faulty control board incorrectly reading the system's temperature.

This issue often appears when the heating is first turned on in autumn, as pump components can seize up after being inactive during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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