High
Burner On neon going out on Glow-worm Hideaway 100

Your boiler is failing to detect its own flame correctly, causing it to shut down shortly after trying to start.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The correct working of the flame supervision is shown by the 'Burner On' neon going out and the ignition sequence starting up. After a short period the boiler will shut down.

From this model's manual
Verified against the Hideaway 40c 50c 60c Ff installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault happens when the boiler's internal safety system fails to confirm that a flame has successfully lit. It is usually caused by a worn-out sensor that can no longer 'see' the flame, or a fault in the control board that prevents the ignition sequence from completing. When the boiler cannot verify it is burning gas safely, it shuts down immediately as a protective measure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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