High
Electrical Fault Finding on Glow-worm Hideaway 40B

Your boiler is not receiving the electrical power it needs to start, likely because the external clock or thermostat is not sending a signal to turn it on.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No 220 to 240V between 'L' and 'N'. Check that all remote time or temperature controls are calling for duty.

From this model's manual
Verified against the Glow Worm Hideaway 40b installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like Electrical Fault Finding: no call-out fees, no surprise bills.

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