High
Pilot Fault Finding on Glow-worm Hideaway 40B

Your boiler's small starter flame will not stay lit, meaning the device cannot safely ignite the main burner to provide heat or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Pilot will not light with match. Undo tubing nut at pilot burner; if gas does not flow freely, undo tubing nut at pilot outlet of gas valve. If gas flows freely there, change blocked pilot tube. If no gas flow from gas valve, change gas valve.

From this model's manual
Verified against the Glow Worm/Glow Worm Hideaway 40b installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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All 16 fault codes on the Hideaway 40B

Seeing a different code? Every code this model can display, in one place.

Burner ON neon (green)Burner On neon going outElectrical Fault FindingElectrical Supply FailureIndicator 1 (Reset) LitIndicator 2 (Burner Lit) LitIndicator: Reset/Standby litNEON1NEON2NEON3NEON4NEON5Neon6Reset neonReset neon lights

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