Glow-worm Flexicom CXi Fault codes & diagnostics

17 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 12-30 kW 2002 onwards Discontinued

Replaced by: Flexicom CXI II

Download the Glow-worm Flexicom CXi manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 16 High

All 17 documented codes

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F.10

Your boiler has detected an electrical fault in the sensor that monitors the temperature of the water leaving the unit, causing it to stop working to stay safe.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

F.11

Your boiler has detected a faulty reading from the sensor that monitors the temperature of the water returning to the unit, causing it to shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor sensor
  • Wiring harness

Related codes

F.13

Your boiler has detected a faulty sensor reading in the pipework that carries water back from your radiators, preventing it from heating your home correctly.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F.14

Your boiler has detected a faulty sensor that is incorrectly measuring the temperature of the water moving through your heating system, causing it to shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC Temperature Sensor
  • Wiring harness

Related codes

F.17

Your boiler's electronic control system is unable to correctly read temperature data from one of its internal sensors, causing it to stop operating to ensure safety.

High Engineer only £150-250

Parts commonly replaced

  • NTC thermistor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F.20

Your boiler has stopped working because it cannot correctly measure the temperature of the water flowing through it, causing the system to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • NTC Sensor
  • Wiring harness
  • Main PCB

Related codes

F.24

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside it, causing the system to shut down for safety.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F.25

Your boiler has detected an issue with one of its internal safety sensors, which is preventing it from firing up to keep your home warm.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas safety sensor
  • Wiring harness
  • PCB

Related codes

F1

Your boiler has failed to ignite and has shut itself down as a safety precaution because it cannot start the heating process.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board
F4

Your boiler has attempted to start but failed to stay lit, so it has shut itself down as a safety precaution.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F5

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Heat exchanger
  • NTC thermistor
  • Diverter valve
F6

Your boiler is unable to read the temperature of the water being sent to your radiators, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

F7

Your boiler is struggling to accurately detect the temperature of the water it is heating, so it has turned itself off to prevent the system from overheating.

High Engineer only £120-220

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor

Related codes

F16

Your boiler has detected that a flame is still burning inside even though it has commanded the system to turn off, which means it has safely shut itself down to prevent a hazard.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F18

Your boiler's control panel is unable to communicate with the main internal computer, causing the system to stop functioning correctly.

High Engineer only £150-300

Parts commonly replaced

  • User Interface (UI) board
  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F19

Your boiler has lost its connection to a temperature sensor, meaning it no longer knows how hot it is and has stopped working as a safety precaution.

High Engineer only £120-200

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness

Related codes

F26

Your boiler has detected that the water is heating up or cooling down much faster than it should, which typically indicates a restricted flow inside the system.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Heat exchanger
  • Flow sensor

Related codes

5 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.