Glow-worm Ultimate3 System Fault codes & diagnostics

39 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 12-30 kW 2015-present
Download the Glow-worm Ultimate3 System manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 34 High 3 Medium

All 39 documented codes

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F.00

Your boiler has stopped working because it can no longer accurately measure the temperature of the water circulating inside it.

High Engineer only £120-200

Parts commonly replaced

  • NTC flow temperature sensor
  • Wiring harness

Related codes

F.01

Your boiler has stopped working because it is unable to accurately measure the temperature of the water returning to it from your radiators.

High Engineer only £120-180

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.10

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside the system due to a faulty electrical connection or sensor.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Wiring harness

Related codes

F.11

Your boiler has detected an electrical fault with one of its internal temperature sensors, causing it to stop operating as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor

Related codes

F.13

Your boiler has lost the ability to read the temperature of your hot water tank, so it has stopped heating it to prevent overheating.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW cylinder sensor
  • Wiring harness

Related codes

F.20

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC thermistor
  • Pump
  • Primary heat exchanger
  • PCB

Related codes

F.22

Your boiler has stopped working because the water pressure inside the system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is a flexible metal or braided hose connecting two pipes beneath the boiler.
  2. Open the valves at both ends of the hose to allow mains water to enter the system while watching the pressure gauge.
  3. Stop filling once the needle on the pressure gauge reaches the green zone, typically between 1.0 and 1.5 bar, then tightly close both valves.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

F.23

Your boiler has detected that the water inside is heating up too irregularly, so it has safely shut itself down to prevent damage to internal parts.

High Engineer only £150-280

Parts commonly replaced

  • Central Heating Pump
  • NTC Sensors
  • Heat Exchanger

Related codes

F.24

Your boiler has detected that the water inside is heating up far too quickly, which has triggered a safety shutdown to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger

Related codes

F.25

Your boiler has detected that the gases it is producing are too hot and has automatically shut down to prevent internal damage.

High Engineer only £150-350

Parts commonly replaced

  • NTC temperature sensor
  • Primary heat exchanger
  • Pump

Related codes

Showing 11–20 of 39
F.27

Your boiler has detected an issue with its flame sensor and has safely shut down because it cannot confirm if the burner is lit correctly.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.28

Your boiler is failing to light the burner, meaning it cannot produce heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.29

Your boiler is struggling to keep its internal flame lit while trying to heat your home.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Circuit board

Related codes

F.32

Your boiler has detected that the internal fan is spinning at the wrong speed, possibly because it is struggling to operate in very cold conditions.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

F.49

Your boiler is having trouble communicating with its electronic control system because the electrical signal between them is too weak.

High Engineer only £120-250

Parts commonly replaced

  • eBUS PCB
  • Wiring harness
  • External controls

Related codes

F.61

Your boiler has detected a problem with the internal part that controls the flow of gas, meaning it is currently unable to ignite properly.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.62

Your boiler has detected an issue with the internal safety mechanism that controls the gas supply and has shut itself down to keep your home safe.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's computer has detected a memory error and can no longer process its operating instructions correctly.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

F.64

Your boiler has detected an internal communication error with its main control board or sensors, which will prevent your heating and hot water from working.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness

Related codes

F.65

The main control board inside your boiler is overheating and has shut the system down to prevent permanent damage.

High Engineer only £180-350

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness

Related codes

Showing 21–30 of 39
F.67

Your boiler has detected an internal electronic error while trying to monitor the flame, meaning it cannot safely operate and has shut down to protect itself.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

F.68

Your boiler is struggling to keep the flame steady, causing it to shut down for safety reasons.

High Engineer only £150-350

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.70

Your boiler’s internal computer has forgotten its identity, meaning it doesn't know how to operate correctly because its configuration data has been lost or corrupted.

High Engineer only £150-300

Parts commonly replaced

  • User Interface PCB
  • Main PCB

Related codes

F.71

Your boiler is currently unable to read the water temperatures correctly, so it has shut down as a precaution to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • Flow/return temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

F.72

Your boiler has detected a disagreement between its internal pressure and temperature sensors, causing it to block its own operation to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Return NTC thermistor
  • PCB

Related codes

F.73

Your boiler is unable to read the water pressure level because the sensor responsible for checking it has lost its connection or has stopped working correctly.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor

Related codes

F.74

Your boiler's sensor is having trouble reading the water pressure, so it has shut down to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.75

Your boiler is failing to detect the water pressure correctly, which prevents it from firing up safely.

High Engineer only £150-250

Parts commonly replaced

  • Pressure sensor
  • System pump

Related codes

F.77

Your boiler has detected an issue with the drainage of waste water created during the heating process, which may cause it to shut down to prevent internal damage.

High Engineer only £120-250

Parts commonly replaced

  • Condensate siphon
  • Condensate pump
  • Condensate sensor

Related codes

F.78

Your boiler is having trouble communicating with the external heating control, which may affect how your hot water is managed.

Medium Engineer only £120-250

Parts commonly replaced

  • DHW outlet sensor
  • Wiring harness
  • PCB

Related codes

Showing 31–39 of 39
F.83

Your boiler has detected that there is either no water or insufficient water circulating inside it, causing the system to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • System Pump
  • Flow Sensor

Related codes

F.84

Your boiler has detected that the sensors measuring the temperature of the water flowing in and out of the system are providing inconsistent or conflicting information, causing it to shut down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.85

Your boiler has detected that a temperature sensor is not reading correctly, so it has stopped working to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.86

Your boiler has detected an issue with the separate safety switch for your underfloor heating system, causing the boiler to stop providing heat to that area.

Medium Engineer only £120-250

Parts commonly replaced

  • Underfloor heating limit switch
  • Wiring harness
  • External heating controller

Related codes

F.87

Your boiler is failing to light the flame because the ignition system cannot detect or create the spark needed to start the burner.

High Engineer only £150-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • PCB

Related codes

F.88

Your boiler has detected an issue with the component that controls the flow of gas, and as a safety precaution, it has shut itself down to prevent ignition.

Emergency Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F.89

Your boiler is unable to move water around your heating system because the internal pump responsible for circulation has stopped working.

High Engineer only £200-400

Parts commonly replaced

  • Central heating pump
  • Pump wiring harness
  • Printed Circuit Board (PCB)

Related codes

F.97

Your boiler’s internal computer has flagged a critical error while running its own health check, preventing the system from operating safely.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F22

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £0-£120

What to check first

  1. Locate the filling loop (usually a silver braided hose with one or two valves) underneath the boiler.
  2. Gradually open the valves to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and check the boiler display to see if the fault has cleared.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

44 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

S.0 Status Your boiler is currently in standby mode because it has not been asked to provide any heating or hot water. S.01 Status Your boiler is currently running a routine safety check on its internal air ventilation system before it starts heating up your home. S.02 Status Your boiler is simply preparing the water pump to start circulating heating before it ignites the flame, which is a normal part of the startup sequence. S.03 Status Your boiler is currently trying to light the gas flame to start the heating process. S.04 Status Your boiler is operating normally and is currently heating your home. S.05 Status Your boiler is currently cooling itself down by running the internal water pump, which is a normal part of the shutdown process after your heating has been active. S.06 Status Your boiler is currently running its internal fan to safely clear out residual gases after a heating cycle, which is a normal part of the cooling-down process. S.07 Status Your boiler is currently running its pump to circulate leftover heat after the burners have turned off, which is a normal part of the system's cooling process. S.08 Status Your boiler is simply taking a short, scheduled break to manage its internal temperature before restarting the heating process. S.10 Status Your boiler is currently operating normally as it prepares to heat your hot water. S.11 Status Your boiler is currently just running a safety check on its fan before it starts heating up, which is a normal part of its startup routine. S.13 Status Your boiler is currently in the process of lighting the burner to heat your water, which is a standard part of its normal operation. S.14 Status Your boiler is currently working exactly as it should and is simply heating up water for your taps or shower. S.15 Status Your boiler is currently cooling itself down after providing hot water, which is a normal part of the shutdown process. S.16 Status Your boiler is currently running the internal fan to clear out any leftover heat or gases after you have finished using the hot water, which is a normal part of the shutdown process. S.17 Status Your boiler is currently running its internal pump to move residual hot water through the system after finishing a hot water cycle, which is a normal part of its cooling process. S.20 Status Your boiler is currently operating normally as it is actively working to heat your water supply. S.21 Status Your boiler is currently running a standard safety check on its internal air extraction system to prepare for heating your water. S.22 Status Your boiler is currently just waking up its internal pump to prepare to move hot water around your system, which is a normal part of the start-up process. S.23 Status Your boiler is currently in the process of starting up its burner to heat your water, which is a normal part of its operation. S.24 Status Your boiler is currently operating normally to provide hot water to your taps and shower. S.25 Status Your boiler is currently running a standard cooling-down cycle after being used for hot water, which is a normal part of its operation. S.26 Status Your boiler is simply finishing a standard cooling cycle after providing hot water and will return to normal operation shortly. S.27 Status Your boiler is simply performing a routine safety process where it runs its pump for a short time after heating your water to ensure the system cools down safely. S.28 Status Your boiler has temporarily paused its burner as part of a normal safety routine while it manages the hot water supply, so it should resume working shortly on its own. S.30 Status Your boiler is perfectly healthy, but it is currently waiting for a signal from your wall-mounted room thermostat to tell it that your home needs more heat. S.31 Status Your boiler is currently in standby mode because it has not been asked to provide any heating or hot water, and it is waiting for a signal from your thermostat. S.32 Status Your boiler is struggling to get the air flowing properly to start the heating process, so it has paused itself to prevent an unsafe condition. S.33 Status Your boiler is struggling to confirm that air is flowing correctly to safely burn gas, so it is holding the fan on to clear the system before attempting to start again. S.34 Status Your boiler is temporarily running its pump to prevent the water inside from freezing because the temperature has dropped very low. S.39 Status Your boiler has detected that the switch for your underfloor heating system is currently open, meaning it cannot signal the boiler to provide heat to those specific rooms. S.41 Status Your boiler has detected that the water pressure inside the heating system is currently set too high for it to operate safely. S.42 Status Your boiler has detected that the internal safety flap designed to manage exhaust gases is stuck in the closed position, preventing it from starting safely. S.46 Status Your boiler has temporarily paused to protect itself because the flow of water inside is too low, often caused by closed radiators or a struggling pump. S.53 Status Your boiler has temporarily stopped because it has detected that the water flow inside the system isn't circulating correctly, often caused by low pressure or a blockage. S.54 Status Your boiler has temporarily stopped because it has detected that the water pressure or flow inside your heating system is currently too low to operate safely. S.88 Status Your boiler is currently running an automatic process to clear trapped air bubbles from the system, which is a normal maintenance function. S.91 Status Your boiler is currently set to a 'showroom' or 'demonstration' mode, which means it is not actually firing up to heat your home or water. S.96 Status Your boiler is currently running a self-diagnostic check, which is temporarily preventing it from heating your home or water. S.97 Status Your boiler is currently running a self-check procedure and has temporarily paused your heating and hot water to ensure its internal pressure sensors are working correctly. S.98 Status Your boiler is currently running a self-diagnostic check, which is temporarily pausing your heating and hot water. S.99 Status Your boiler is currently topping up its own water pressure automatically, which is a normal process and does not require you to do anything. S.108 Status Your boiler is currently running a brief safety cycle to clear any gases from the system before starting, which is a normal part of the ignition process. S.109 Status Your boiler has entered a temporary sleep mode and is currently not heating your home or water.

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