High
F5 on Glow-worm Ultracom 35 Store

Your boiler has switched itself off for safety because it has reached an excessively high temperature, likely due to a circulation problem.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

overheat lockout

From this model's manual
Verified against the Glow Worm Ultracom 2 Cxi installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the boiler gets too hot, causing a safety sensor to trip and shut the system down to prevent damage. The most common reasons are a pump failure that stops water from moving or a blockage within the pipework that restricts flow. In some cases, the sensor itself may have developed a fault and is incorrectly reporting a high temperature.

This issue is more frequent when the heating is first turned on after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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