High
F24 on Glow-worm Ultracom 35 Store

Your boiler is heating up too quickly because water isn't flowing through the system properly, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Water circulation fault (Temperature rise too fast)

From this model's manual
Verified against the Glow Worm/Glow Worm Ultracom 35 Store 4701915 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that the internal water temperature is rising much faster than it should, triggering a safety shutdown. The most common cause is a blockage in the system or a failing pump that prevents water from moving away from the heat exchanger quickly enough. It can also be caused by air trapped in the pipework or a buildup of debris known as central heating sludge.

This fault is specifically common in autumn when homeowners turn their heating back on for the first time, as pumps can seize up after months of inactivity during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 70 fault codes on the Ultracom 35 Store

Seeing a different code? Every code this model can display, in one place.

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