High
F49 on Glow-worm Ultracom 35 Store

Your boiler has lost communication with its external controls like your thermostat because there is an electrical problem with the wiring connecting them.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

eBUS low voltage fault (short circuit)

From this model's manual
Verified against the Glow Worm/Glow Worm Ultracom 35 Store 4701915 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the low-voltage communication line between your boiler and thermostat is interrupted, usually by a short circuit. The most common cause is a loose wire at a connection point or moisture getting into the external control box. In some cases, it can be triggered by a fault within the boiler's internal computer board failing to process the signal.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 70 fault codes on the Ultracom 35 Store

Seeing a different code? Every code this model can display, in one place.

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