High Lockout
F23 on Glow-worm Ultracom 35 Store

Your boiler has stopped working because the water isn't moving through the system fast enough, causing the internal temperature to rise too quickly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water circulation fault (Differential between flow and return thermistors too great)

What causes this fault?

This fault occurs when the boiler detects that water is heating up too quickly because it isn't being pushed around your radiators fast enough. The most common reasons are a pump that has seized or failed, a blockage caused by sludge in the pipework, or air trapped within the system preventing flow.

This issue is most common during the autumn when heating systems are turned back on after being idle all summer, which can cause internal pump parts to stick.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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