High
F72 on Glow-worm Ultracom 35 Store

Your boiler is struggling to accurately measure the water temperature, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flow and/or Return thermistor fault

From this model's manual
Verified against the Glow Worm/Glow Worm Ultracom 35 Store 4701915 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board receives conflicting or incorrect temperature signals from the sensors on the main pipes. It usually happens because these sensors have drifted out of their correct calibration or the wiring connecting them has degraded. As a safety precaution, the boiler shuts down because it can no longer accurately monitor if the water is getting too hot.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 70 fault codes on the Ultracom 35 Store

Seeing a different code? Every code this model can display, in one place.

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