High
F64 on Glow-worm Ultracom 35 Store

Your boiler’s internal computer brains are struggling to talk to each other, meaning the system cannot run safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Main PCB / Display PCB fault

From this model's manual
Verified against the Glow Worm/Glow Worm Ultracom 35 Store 4701915 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the main control board and the display panel lose their ability to communicate with each other. It is usually caused by a physical failure of the electronic components or a loose connection in the internal wiring, preventing the boiler from confirming it is safe to ignite.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 70 fault codes on the Ultracom 35 Store

Seeing a different code? Every code this model can display, in one place.

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