High
F12 on Glow-worm Ultracom 35 Store

Your boiler has lost communication with the sensor that monitors the temperature of your hot water cylinder, meaning it cannot heat your water correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Cylinder thermistor fault

From this model's manual
Verified against the Glow Worm/Glow Worm Ultracom 35 Store 4701915 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler can no longer detect a signal from the sensor that monitors the temperature of your hot water tank. The most common reasons are a breakdown of the internal sensor components or a loose connection in the wiring that links the sensor to the boiler's main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 70 fault codes on the Ultracom 35 Store

Seeing a different code? Every code this model can display, in one place.

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