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S.28 on Glow-worm Ultracom 35 Store

Your boiler is taking a short, programmed break to prevent it from turning on and off too frequently, which protects the internal parts from unnecessary wear.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Anticycling period

From this model's manual
Verified against the Glow Worm Ultracom 2 Cxi installation & service manual, page 52.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This occurs when your boiler reaches its target temperature too quickly, prompting it to temporarily pause to prevent the internal components from overheating or wearing out. It is usually caused by your radiators being turned off or your heating system being too small to dissipate the heat as fast as the boiler generates it. This isn't a breakdown, but rather a protective feature to ensure the unit runs as efficiently as possible.

This status is more common during autumn and spring when the weather is milder and your home requires less heat to stay warm.

DIY fix possible

Wait 5 to 15 minutes for the countdown to end naturallyCheck that your room thermostat is turned up higher than the current room temperatureEnsure at least one radiator valve is fully open to allow heat to circulate

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Avoid the next call-out bill

A cover plan would handle faults like S.28: no call-out fees, no surprise bills.

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