High
F61 on Glow-worm Ultracom 35 Store

Your boiler has detected an internal communication failure between the main control board and the gas valve, meaning it cannot safely light the flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Main PCB gas valve control fault

From this model's manual
Verified against the Glow Worm/Glow Worm Ultracom 35 Store 4701915 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's main computer loses the ability to send or receive signals from the gas valve, which is the component that controls the flow of fuel. The most common reason is an electronic failure within the circuit board itself or a loose connection in the internal wiring. Because the boiler cannot confirm it can safely control the gas supply, it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 70 fault codes on the Ultracom 35 Store

Seeing a different code? Every code this model can display, in one place.

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