High
F25 on Glow-worm Ultracom cxi

Your boiler has switched itself off because the internal exhaust gases have reached a temperature that is too high, often caused by a circulation problem or a lack of water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flue gas overheat fault

From this model's manual
Verified against the Glow Worm Ultracom 2 Cxi installation & service manual, page 49.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the sensors detect that the exhaust gases leaving the boiler are getting much hotter than they should be, triggering an automatic safety shutdown. The most common reason is that heat isn't being moved away from the burner quickly enough, usually due to a lack of water pressure, a failing pump, or a blockage in the main heat exchanger.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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