High
S.03 on Glow-worm Ultracom cxi

Your boiler is currently attempting to light the flame but is failing to do so, meaning you won't have heating or hot water until it succeeds.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

ignition

From this model's manual
Verified against the Glow Worm Ultracom 2 Cxi installation & service manual, page 52.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler tries to light the burner but cannot detect a stable flame after several attempts. The most common reasons are a lack of gas reaching the unit, worn-out spark electrodes that can no longer create a light, or a buildup of debris blocking the ignition process.

This fault is more common during the first cold snap of winter, when increased demand can highlight failing components or issues with gas supply pressure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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