High Lockout
0 bar on Glow-worm Xtrafast 96

Your boiler has lost its water pressure, which means it has stopped running to protect the internal components from damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Indicates 0 bar pressure in the system on the display

What causes this fault?

This fault occurs when the water level inside your central heating system drops too low for the boiler to operate safely. It is usually caused by a small leak in the pipework or radiators, or because air was recently bled from the system without being topped back up.

This issue is more common in autumn when homeowners turn their heating back on for the first time, exposing small leaks or air pockets that developed over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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