High
04 on Glow-worm Xtrafast 96

Your boiler is failing to light the flame needed to heat your water and radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition fault -flame detection

From this model's manual
Verified against the Glow Worm Xtrafast 96 installation & service manual, page 29.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler attempts to start up but cannot confirm that a flame has been successfully lit. The most common reasons are that the spark isn't reaching the burner, the sensor that detects the heat is dirty or worn out, or the gas valve isn't opening correctly to provide fuel.

This fault is slightly more common in winter, as cold weather can cause moisture to affect electrical components or lead to fluctuating gas pressures in the external supply lines.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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