Halstead Ace HE 24 Fault codes & diagnostics

12 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2005-present
GC Number 47-333-19
Download the Halstead Ace HE 24 manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 11 High

All 12 documented codes

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1

Your boiler has temporarily shut down because the internal water temperature has become too hot.

High Engineer only £150-300

Parts commonly replaced

  • NTC thermistor
  • Circulating pump
  • Heat exchanger

Related codes

2

Your boiler has detected an internal sensor or safety check failure and has safely locked itself out to prevent unsafe operation.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Printed circuit board (PCB)
  • Flue sensor

Related codes

3

Your boiler has failed to light after five attempts and has safely locked itself out to prevent a gas build-up.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

4

Your boiler has sensed that the exhaust gases are becoming too hot, causing it to shut down automatically for your safety.

High Engineer only £120-280

Parts commonly replaced

  • Flue gas sensor
  • Heat exchanger
  • Main PCB

Related codes

5

Your boiler has shut down because a temperature sensor is faulty or the main unit has become too hot to operate safely.

High Engineer only £120-280

Parts commonly replaced

  • Flow thermistor
  • Return thermistor
  • Flue sensor
  • Thermal fuse
  • Heat exchanger cleaning

Related codes

6

Your boiler is detecting that a small amount of gas may still be burning briefly after it is supposed to have turned off.

Emergency Engineer only £200-£400

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

7

Your boiler has stopped working because its internal fan isn't spinning at the correct speed or the system cannot detect that it is running.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

A

Your boiler has detected an internal electronic or safety system failure and failed to ignite, meaning it has shut down to keep your home safe.

High Engineer only £200-£450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve
  • Ignition Lead
E

Your boiler has lost its connection to its internal memory chip or cannot detect a flame, meaning it cannot operate safely.

High Engineer only £120-250

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Main PCB
  • Flame Sensing Electrode

Related codes

No display

Your boiler appears to have no power at all, meaning the control panel is blank and the unit will not start.

High DIY-safe £100-£350

What to check first

  1. Check if the main boiler power switch or fused spur on the wall is turned on.
  2. Inspect your home's main consumer unit (fuse box) to see if a circuit breaker has tripped.
  3. Check if other appliances in the same area have power to rule out a local power cut.

Parts commonly replaced

  • Internal Glass Fuse
  • Printed Circuit Board (PCB)
  • Transformer
O

Your boiler is briefly starting up before shutting down because it cannot detect water flowing properly through the system.

High Engineer only £150-£350

Parts commonly replaced

  • Water flow sensor
  • Circulating pump
  • NTC thermistor

Related codes

P

Your boiler is struggling to operate because the electrical supply is unstable or too low, preventing the flame from starting safely.

High DIY-safe £100-350

What to check first

  1. Check if other electrical appliances in your home are flickering or underperforming
  2. Ensure the boiler is plugged directly into its fused spur and not an extension lead
  3. Reset the boiler by turning the control knob to the 'Reset' position for five seconds and then back to 'On'

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External Voltage Regulator
  • Transformer

Related codes

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