High
Safety Lockout (Red LED) on Halstead Ace

Your boiler has stopped working because it failed to start, which could be due to a simple supply issue or a more complex internal fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner has failed to light and gone to ignition lock-out and possibly overheat cut-out.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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