High
35 on Halstead Dimplex System

Your boiler's internal computer brain cannot communicate with its plug-in configuration chip, meaning the system won't fire up for heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

BCC Error/ No flame. Incorrect/missing BCC (BCC’s only fitted to replacement PCB’s)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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