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BURNER LIT NEON on Halstead Hero

Your boiler is operating normally and the flame is successfully lit to provide your heating or hot water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Neon light indicating that the burner is currently firing.

From this model's manual
Verified against the Halstead Hero installation & service manual, page 19.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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Avoid the next call-out bill

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