High
F4 on Heatline Vizo Plus

Your boiler has stopped working because it failed to light a flame or the drainage pipe for waste water is blocked.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Lockout due to ignition problem or Condensate Trap Blockage

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful