High Lockout
OVERHEAT FAULT on Ideal Concord CXA 40-120

Your boiler has switched itself off because it became too hot, acting as a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat has operated. Requires pressing O/H reset button and checking system.

What causes this fault?

This fault occurs when the internal water temperature exceeds a safe limit, causing the boiler to shut down to prevent internal melting or component failure. The most common reasons are a lack of water flow caused by a failing pump or an airlock, though it can also be triggered if the sensors themselves become faulty.

This fault is more frequent during the first cold spell of autumn, as central heating pumps often seize up after being left idle throughout the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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