High Lockout
OVERHEAT FAULT on Ideal Concord CXC 48 116

Your boiler has become too hot and has automatically shut down to prevent damage to the internal components.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check system. Replace o/h stat. Press O/H reset button.

What causes this fault?

This fault occurs when the water temperature inside the boiler exceeds a safe limit, causing the safety sensors to shut the unit down to prevent damage. The most common reasons include a failing system pump that isn't moving water away from the heat exchanger fast enough or a buildup of sludge and debris that has restricted the flow of water.

This fault often occurs during the first few cold days of autumn when a heating system that has been dormant all summer is suddenly forced to work at high capacity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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