High
C0 on Ideal Concorde

Your boiler has lost its identity because the smart chip that tells it how to operate has failed or is disconnected.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler chip card (BCC) activation fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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