Ideal Concorde Fault codes & diagnostics

33 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas Discontinued

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29 High 3 Medium 1 Low

All 33 documented codes

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C0

Your boiler has lost its identity because the smart chip that tells it how to operate has failed or is disconnected.

High Engineer only £140-320

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Printed Circuit Board (PCB)

Related codes

C2

Your boiler's internal computer memory card is experiencing a communication error, preventing the system from starting.

High Engineer only £140-£320

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Printed Circuit Board (PCB)

Related codes

F1

Your boiler has stopped working because there isn't enough water pressure in the system to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver braided hose with small valves under the boiler).
  2. Open both valves slowly until you hear water flowing and the pressure gauge reaches between 1 and 1.5 bar.
  3. Close both valves tightly and restart the boiler using the reset button.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

F2

Your boiler has started to light but the flame has gone out unexpectedly, meaning it has shut down for safety.

High DIY-safe £100-350

What to check first

  1. Check if other gas appliances, like a hob, are working to ensure gas supply is active
  2. Check your gas meter credit if you have a prepayment meter
  3. Press the reset button once to see if the boiler restarts

Parts commonly replaced

  • Flame Sensing Electrode
  • Gas Valve
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

F2, FN or LN

Your boiler has failed to light or has lost its flame while running, meaning it cannot heat your home or water.

High DIY-safe £120-350

What to check first

  1. Check if your home has a gas supply by testing another gas appliance like a hob.
  2. Verify that your gas meter has credit if you use a pre-payment meter.
  3. Press the reset button on the boiler control panel.

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F3

Your boiler has stopped working because the fan that removes waste gases is not running at the correct speed or has failed.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Printed Circuit Board (PCB)

Related codes

F4

Your boiler's internal thermometer has stopped working correctly, so the system is unable to tell how hot the water is and has shut down as a precaution.

High Engineer only £90-160

Parts commonly replaced

  • Flow thermistor (NTC sensor)
  • Connecting wiring harness

Related codes

F5

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning to the unit, causing it to stop firing for safety.

High Engineer only £120-£210

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Connecting wiring harness

Related codes

F6

Your boiler is struggling to work out how hard it needs to fire because it has lost communication with the sensor that monitors the temperature outside.

Medium Engineer only £120-220

Parts commonly replaced

  • External weather compensation sensor
  • Sensor wiring harness

Related codes

F7

Your boiler has detected that the electrical supply coming into your home is at too low a voltage to operate safely.

Medium Engineer only £0-150

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 33
F9

Your boiler’s internal computer chip hasn't been programmed with the correct instructions to tell the unit how to operate.

High Engineer only £120-£350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Software Programming Key

Related codes

F9, L9, F8 or L8

Your boiler's internal computer has either lost its settings or suffered an electrical failure, meaning the system cannot communicate with itself to start up.

High Engineer only £280-550

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Wire Harness

Related codes

FA

Your boiler has detected that the water pipes connected to the heating system have likely been swapped or installed the wrong way around.

High Engineer only £120-350

Parts commonly replaced

  • Pipework configuration
  • Flow thermistor
  • Return thermistor

Related codes

FD

Your boiler has detected that water is not moving through the system properly, which is preventing it from heating up safely.

High DIY-safe £120-£350

What to check first

  1. Check that the internal pump is running and hasn't seized
  2. Ensure all radiator valves and isolation valves are fully open
  3. Bleed all radiators to remove trapped air pockets that might be blocking flow

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • Flow thermistor

Related codes

Flow return reversed

Your boiler is confused because the pipes measuring the water temperature seem to be the wrong way around or a sensor has come loose.

High Engineer only £90-160

Parts commonly replaced

  • Flow thermistor
  • Return thermistor
  • Thermistor clip

Related codes

Flow/Return reversed

Your boiler has detected that heat is moving through the pipes in the wrong direction or a temperature sensor has failed.

High Engineer only £120-190

Parts commonly replaced

  • Flow thermistor
  • Return thermistor
  • Thermistor clip

Related codes

FU

Your boiler has shut down because it is getting too hot too quickly, likely because water isn't circulating through the system properly.

High DIY-safe £100-£350

What to check first

  1. Check that all radiator valves are turned on
  2. Ensure the large lever valves directly underneath the boiler are in the 'open' position (aligned with the pipe)
  3. Check if your pump is running or if its speed setting has been accidentally lowered

Parts commonly replaced

  • Circulation pump
  • Flow/Return thermistors
  • Heat exchanger (descaling)

Related codes

Ignition lockout

Your boiler has tried to light several times but cannot establish a steady flame, causing it to shut down for safety.

High DIY-safe £100-350

What to check first

  1. Check that other gas appliances, such as a hob, are working to ensure gas is reaching the property.
  2. Ensure your gas meter has credit if you have a prepayment meter.
  3. Press the reset button on the front of the control panel to restart the ignition sequence.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Spark Generator

Related codes

L1

Your boiler has shut down because it has detected it is getting too hot or that water is not moving through the system properly.

High DIY-safe £120-£450

What to check first

  1. Check that your system pressure is between 1 and 1.5 bar
  2. Ensure all radiator valves and the boiler isolation valves are fully open
  3. Bleed your radiators to remove any trapped air pockets
  4. Reset the boiler using the control knob or reset button

Parts commonly replaced

  • Circulating Pump
  • Thermistor (NTC Sensor)
  • Main Heat Exchanger

Related codes

L2

Your boiler has tried to light several times but failed, so it has shut itself down for safety.

High DIY-safe £100-£350

What to check first

  1. Check if your gas supply is active (e.g., check other gas appliances or your meter credit)
  2. Locate the reset button on the control panel
  3. Press and hold the reset button for 2 seconds

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • PCB

Related codes

Showing 21–30 of 33
L4 or F4

Your boiler has detected that a temperature sensor is faulty or not reading correctly, which prevents the system from heating up safely.

High Engineer only £120-£210

Parts commonly replaced

  • Flow thermistor
  • NTC sensor
  • Wiring harness

Related codes

L5

Your boiler has been manually reset too many times in a short window and has temporarily locked itself out as a safety precaution.

Medium DIY-safe £0-120

What to check first

  1. Turn the boiler power off at the fused spur switch
  2. Wait at least 15 minutes without touching any buttons
  3. Turn the power back on and allow the boiler to complete its startup sequence

Parts commonly replaced

  • No parts usually required
  • Control PCB (if fault persists)

Related codes

L5 or F5

Your boiler has detected an issue with the sensor that monitors the temperature of the water returning from your radiators, preventing it from heating correctly.

High Engineer only £120-£200

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness
  • Control board (PCB)

Related codes

L6

Your boiler has identified a flame that shouldn't be there, causing it to shut down for safety purposes to prevent a potential gas leak or electrical error.

High Engineer only £120-300

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

LC

Your boiler has experienced a temporary electronic glitch that needs a simple system restart to clear.

Low DIY-safe

What to check first

  1. Locate your boiler's fused spur switch (the power switch) or the main electrical isolated switch.
  2. Turn the power switch to the 'Off' position.
  3. Wait for 30 seconds, then turn the power switch back to 'On'.

Related codes

Low mains voltage

Your boiler is receiving too little electrical power to operate safely, which may be caused by an issue with your home's electricity supply or a failing internal pump.

High Engineer only £250-450

Parts commonly replaced

  • Central heating pump
  • Printed Circuit Board (PCB)

Related codes

Low water pressure

Your boiler has detected that there is not enough water in the system to operate safely, which is usually caused by a small leak or air being bled from radiators.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) under or near the boiler.
  2. Slowly open the valve or valves until you hear water flowing into the system.
  3. Watch the pressure gauge and close the valves tightly once the needle reaches 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Auto air vent
  • Expansion vessel

Related codes

Overheat lockout

Your boiler has switched itself off because it became too hot, often because water isn't moving through the system properly.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves and boiler service valves are fully open
  2. Bleed all radiators to remove trapped air
  3. Ensure the system pressure is topped up to 1.0 bar
  4. Press the reset button on the boiler control panel

Parts commonly replaced

  • Circulating pump
  • Overheat thermostat
  • System bypass valve

Related codes

Pump rotor blocked

Your boiler is unable to move water around the system because the internal pump is stuck or clogged.

High Engineer only £180-£350

Parts commonly replaced

  • Central heating pump
  • Internal pump valves

Related codes

Thermal fuse lockout

Your boiler has switched itself off because it got too hot and needs a manual reset to start working again.

High DIY-safe £0-120

What to check first

  1. Locate the overheat reset button, usually hidden behind the small pull-down flap on the front control panel.
  2. Firmly press the reset button once.
  3. Wait a few minutes for the boiler to restart the ignition sequence.

Parts commonly replaced

  • Overheat Thermostat
  • Thermal Fuse
  • Pump

Related codes

Showing 31–33 of 33
Too many resets

Your boiler has been manually reset too many times in a short window and has temporarily locked itself out to prevent damage.

High DIY-safe £0-120

What to check first

  1. Turn the power to the boiler off at the fused spur switch
  2. Wait for at least 15 minutes without touching the controls to allow the internal timer to clear
  3. Turn the power back on and see if the boiler fires up normally

Parts commonly replaced

  • None (Software lockout)
  • Spark Electrode
  • Ignition Lead

Related codes

Too many restarts

Your boiler has tried to fire up too many times in a short window and has locked itself out as a safety precaution.

High DIY-safe £100-350

What to check first

  1. Locate the mains power switch for the boiler (usually a fused spur near the unit).
  2. Turn the power off, wait for 30 seconds, and turn it back on.
  3. If the boiler fires up and stays on, monitor it; if it shuts down again, call an engineer.

Parts commonly replaced

  • Flame Sensing Electrode
  • Gas Valve
  • Ignition Lead

Related codes

Water pressure

Your boiler has stopped working because the water level inside the central heating system is too low.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) under or near the boiler.
  2. Slowly open the valve(s) until the pressure gauge on the boiler reaches 1.0 to 1.5 bar.
  3. Close the valve(s) tightly and restart the boiler.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes