High
F2, FN or LN on Ideal Concorde

Your boiler has failed to light or has lost its flame while running, meaning it cannot heat your home or water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame loss

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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