High Lockout
94 H......F..... on Ideal Esprit HE

Your boiler is struggling to detect the flame needed to heat your water, which is causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

FLAME DETECTION ERROR

What causes this fault?

This fault occurs when the boiler's internal sensor fails to confirm that a flame has successfully ignited, even if you can hear the unit trying to start. The most common reasons are a worn-out sensor probe that can no longer 'see' the flame or a buildup of carbon soot that prevents the electrical signal from passing through accurately.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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