Ideal Independent C24 Fault codes & diagnostics

24 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 2009-2013 Discontinued

Replaced by: Independent Combi

The Independent C24 range comes in 5 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 20 High 2 Low

All 24 documented codes

Tap any card for details

dU

Your boiler has temporarily paused because an internal valve is stuck in the middle position during a service mode check.

Low Engineer only £150-£300 Shared across the INDEPENDENT range

Parts commonly replaced

  • Diverter Valve
  • Actuator Motor

Related codes

F1

Your boiler has stopped working because the water pressure inside the system is too low to operate safely.

High DIY-safe £80-150 Shared across the INDEPENDENT range

What to check first

  1. Locate the filling loop (usually a silver braided hose with one or two valves underneath the boiler).
  2. Open the valve(s) slowly to allow mains water into the system while watching the pressure gauge on the front of the boiler.
  3. Close the valve(s) tightly once the needle reaches the green zone, typically between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

F2

Your boiler's internal computer is having trouble communicating with its configuration settings, meaning it cannot safely start up.

High Engineer only £150-250 Shared across the INDEPENDENT range

Parts commonly replaced

  • Boiler Control Card (BCC)
  • Wiring Harness

Related codes

F2 or Fn or Ln

Your boiler is failing to stay lit, which means it has safely shut itself down because it cannot consistently produce or hold a flame.

High Engineer only £150-350 Shared across the INDEPENDENT range

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Rectification Probe

Related codes

F3

Your boiler has detected that the internal fan is not spinning correctly, which prevents it from safely venting gases, so it has shut down to protect your home.

High Engineer only £180-350 Shared across the INDEPENDENT range

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

F4

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside it, causing it to shut down for safety.

High Engineer only £120-220 Shared across the INDEPENDENT range

Parts commonly replaced

  • Flow NTC Thermistor

Related codes

F4 or L4

Your boiler's temperature sensor is providing incorrect readings or has disconnected, so the system has shut down to prevent overheating.

High Engineer only £120-180 Shared across the INDEPENDENT range

Parts commonly replaced

  • Flow Thermistor
  • Wiring harness

Related codes

F5

Your boiler is struggling to read the temperature of the water returning to it, so it has turned itself off as a precaution to prevent overheating.

High Engineer only £120-200 Shared across the INDEPENDENT range

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

F5 or L5

Your boiler is unable to read the temperature of the water returning to it, so it has safely shut down to prevent overheating.

High Engineer only £120-200 Shared across the INDEPENDENT range

Parts commonly replaced

  • Return thermistor sensor
  • Wiring harness

Related codes

F6

Your boiler is struggling to detect the current outdoor temperature, which means it cannot automatically adjust your heating to match the weather outside.

Low Engineer only £100-200 Shared across the INDEPENDENT range

Parts commonly replaced

  • Outside Air Temperature Sensor

Related codes

Showing 11–20 of 24
F7

Your boiler is struggling to operate because the electricity supply from your home is too weak or unstable.

High Engineer only £120-250 Shared across the INDEPENDENT range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F9 or L9 or F8 or L8

Your boiler's main electronic brain has lost its memory settings or needs to be reprogrammed by a professional.

High Engineer only £150-300 Shared across the INDEPENDENT range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Display Board

Related codes

FA

Your boiler has detected that the temperature sensors for the water going in and out are reporting incorrect or swapped readings, which has caused the system to shut down for safety.

High Engineer only £100-220 Shared across the INDEPENDENT range

Parts commonly replaced

  • Flow Thermistor
  • Return Thermistor
  • Wiring Harness

Related codes

FN

Your boiler has lost its flame while trying to run, which means it cannot heat your water or your radiators.

High DIY-safe £120-350 Shared across the INDEPENDENT range

What to check first

  1. Check that your gas supply is turned on at the meter
  2. If you have a prepay meter, check that you have enough credit
  3. Press the Reset button on the boiler display
  4. Ensure your external condensate pipe hasn't frozen in very cold weather

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Flame Sensing Probe
  • Spark Lead

Related codes

FU

Your boiler has detected a dangerous difference in temperature between its internal sensors and has automatically shut down to prevent overheating.

Emergency Engineer only £150-350 Shared across the INDEPENDENT range

Parts commonly replaced

  • NTC thermistors
  • Circulating pump
  • Heat exchanger

Related codes

L1

Your boiler has lost communication with its internal memory chip, meaning it cannot operate safely until the settings are restored or the component is replaced.

High Engineer only £150-300 Shared across the INDEPENDENT range

Parts commonly replaced

  • Boiler Control Card (BCC)
  • Wiring Harness

Related codes

L2

Your boiler has detected that it is getting too hot or cannot move water through the system, so it has safely shut itself down to prevent damage.

High Engineer only £120-250 Shared across the INDEPENDENT range

Parts commonly replaced

  • Central heating pump
  • Flow sensor
  • NTC thermistor

Related codes

L4

Your boiler has detected that the flame inside has gone out unexpectedly, so it has shut itself down to keep your home safe.

High Engineer only £120-250 Shared across the INDEPENDENT range

Parts commonly replaced

  • Ignition lead
  • Electrode assembly
  • Gas valve

Related codes

L4 or F4

Your boiler's temperature-sensing component is malfunctioning, which prevents it from safely controlling the heat, so it has turned itself off to prevent overheating.

High Engineer only £150-250 Shared across the INDEPENDENT range

Parts commonly replaced

  • Flow NTC Thermistor
  • Wiring harness

Related codes

L5

Your boiler has attempted to restart itself too many times in a short period due to an underlying fault, so it has now locked itself out for safety.

High Engineer only £120-250 Shared across the INDEPENDENT range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Flame Rectification Probe

Related codes

Showing 21–24 of 24
L5 or F5

Your boiler has detected an issue with the sensor that monitors the temperature of the water returning to the unit, causing it to stop running for safety.

High Engineer only £120-190 Shared across the INDEPENDENT range

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness

Related codes

L6

Your boiler has detected a flame when it shouldn't be there, so it has safely shut itself down to prevent any risk.

Emergency Engineer only £150-300 Shared across the INDEPENDENT range

Parts commonly replaced

  • Flame rectification probe
  • Printed Circuit Board (PCB)
  • Gas valve

Related codes

LC

Your boiler has temporarily locked itself out because it tried to restart five times in a short space of time without successfully firing up.

High Engineer only £100-£250 Shared across the INDEPENDENT range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

LN

Your boiler has lost its flame while running, meaning it is not getting enough gas or the spark is failing to keep the burner lit.

High DIY-safe £100-350 Shared across the INDEPENDENT range

What to check first

  1. Check if your gas meter has credit (if on a prepayment meter)
  2. Check if other gas appliances, like a hob, are working to confirm gas supply
  3. Reset the boiler by turning the mode knob to 'RE' and then back to the desired setting
  4. Ensure the external condensate pipe has not frozen if it is winter

Parts commonly replaced

  • Flame Sensing Electrode
  • Gas Valve
  • Ignition Lead
  • Spark Generator

Related codes