High Lockout
L1 on Ideal Logic+

Your boiler has become too hot or water is not moving through the system properly, causing the unit to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature overheat or no water flow

What causes this fault?

This fault occurs when the water inside your boiler reaches a temperature that is too high for safe operation. It is usually caused by a blockage in the pipework or a mechanical failure in the pump, which prevents water from moving away from the heat source quickly enough. In some cases, a buildup of debris or sludge in the system can restrict flow and trigger this safety shutdown.

This fault is more common in autumn when heating is turned back on after the summer, as internal pump parts can seize from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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