Medium
4.15 on Ideal Logic Max System

Your boiler is heating your radiators normally, but it is failing to provide hot water when you turn on your taps.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

No DHW But CH Ok

From this model's manual
Verified against the Ideal Logic Max System installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault happens because the internal mechanism that switches the boiler’s heat from your radiators to your hot water taps has become stuck or failed. Either the electronic motor has stopped moving or the internal valve has become clogged with debris, meaning the boiler doesn't 'realise' or physically cannot react when you turn on a hot tap. While your heating continues to work, the boiler remains locked in heating mode and cannot divert that warmth to your water supply.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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