High
Ln on Ideal Logic Max System

Your boiler has lost its flame while running, meaning it is not getting enough gas or the spark is failing to keep the burner lit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame Loss

From this model's manual
Verified against the Ideal Logic Max System installation & service manual, page 5.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler successfully starts but then unexpectedly loses its flame while it is trying to provide heat or hot water. The most common reasons are a dirty or worn-out sensor that can no longer 'see' the flame, or an inconsistent gas supply that causes the burner to go out. It can also be caused by debris blocking the burner or a failing component that manages the electrical spark.

This fault can be more common during very cold snaps if the gas meter regulator freezes or if the increased demand for gas in the neighborhood causes a drop in pressure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like Ln: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful