High
L-F on Ideal Mexico HE

Your boiler has failed to light or maintain a flame, meaning your heating and hot water have stopped working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Boiler fails to light after 3 attempts / Flame failure

From this model's manual
Verified against the Ideal Mexico He installation & service manual, page 45.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system attempts to start the burner but cannot detect a stable flame. The most common reasons are a lack of gas supply to the unit, a worn-out ignition component that fails to create a spark, or a dirty internal sensor that cannot 'see' the flame once it has lit.

This fault is more common during the first cold snap of winter, as gas valves can occasionally stick after long periods of inactivity during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like L-F: no call-out fees, no surprise bills.

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