High
Red operational light 2 (E) on Ideal Mexico HE

Your boiler has failed to start its burner multiple times and has safely shut itself down to prevent a gas build-up.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler fails to light up to five times during the ignition sequence, the boiler will go to lockout (can take up to 10 minutes in an overheat condition).

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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