High
26 on Ideal Mexico Super CF3 40-80

Your boiler has started part of the ignition process and has a pilot light, but the main burner is failing to ignite to provide heat.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

PILOT LIT BUT NO MAINS GAS

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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