Johnson Starley Reno HE Fault codes & diagnostics

23 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystem Natural Gas 16-31 kW 2005 onwards Discontinued
GC Numbers 47-416-0147-416-0247-416-0347-416-0447-416-0547-416-0647-416-0747-416-0841-416-02
Download the Johnson Starley Reno HE manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 20 High 2 Medium

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-416-02 Reno HE37C 2005–present

All 23 documented codes

Tap any card for details

10-25

Your boiler's computer has encountered an internal error and has stopped working to prevent any further issues.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
11

Your boiler is struggling to accurately measure the temperature of the water flowing through your heating system, so it has stopped working as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Flow/return thermistor
  • Wiring harness

Related codes

12

Your boiler has detected an internal computer error that prevents it from starting safely.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
13

Your boiler has failed to light after several attempts and has locked itself out to prevent a build-up of unburnt gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Control board

Related codes

21

Your boiler's internal computer is struggling to read data from its sensors, which prevents it from safely controlling the heat.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
25

Your boiler's computer is having trouble communicating internally, which is preventing it from starting up safely.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring harness
26

Your boiler is repeatedly failing to keep its flame lit, which means it has safely shut down to prevent gas from escaping unburned.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Fan assembly

Related codes

30

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside it, likely due to a faulty electrical sensor.

High Engineer only £120-200

Parts commonly replaced

  • Flow temperature sensor
  • Wiring harness

Related codes

31

Your boiler has lost the ability to read the temperature of the water flowing through your heating system, so it has safely shut itself down.

High Engineer only £120-200

Parts commonly replaced

  • Flow NTC sensor
  • Wiring loom

Related codes

32

Your boiler has detected a faulty electrical signal regarding the water temperature, meaning it has temporarily stopped heating your taps to prevent any damage.

High Engineer only £120-200

Parts commonly replaced

  • DHW Temperature Sensor
  • Wiring harness

Related codes

Showing 11–20 of 23
33

Your boiler has lost the signal from the sensor that monitors your hot water temperature, which will likely stop your hot water from working correctly.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC Sensor
  • Wiring harness

Related codes

34

Your boiler is not receiving the correct amount of electricity from your home's power supply, which is preventing it from starting up correctly.

High Engineer only £100-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • Fuses
37

Your boiler has stopped working because the amount of water inside your heating system has dropped below the minimum level required to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually a small silver braided hose with one or two valves located underneath the boiler.
  2. Gradually open the valve(s) to allow mains water into the system while watching the pressure gauge on the front of the boiler.
  3. Stop filling once the needle reaches the green zone, typically between 1.0 and 1.5 bar, then ensure the valves are fully closed.

Parts commonly replaced

  • Pressure sensor (transducer)
  • Pressure gauge
  • Filling loop

Related codes

39

Your boiler is having a communication error with an external thermostat control, preventing it from heating your home properly.

Medium Engineer only £120-220

Parts commonly replaced

  • External Opentherm thermostat
  • Wiring harness
  • Main PCB

Related codes

40

Your boiler has detected that the water pressure inside the heating system is too high or that the sensor measuring this pressure is not working correctly.

High Engineer only £120-220

Parts commonly replaced

  • Pressure sensor
  • Pressure relief valve

Related codes

41

Your boiler is struggling to talk to its control panel to confirm it has enough water inside, causing it to shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Pressure sensor
  • Wiring harness
  • Main control PCB

Related codes

44

Your boiler is struggling to accurately measure the temperature of the water returning to it from your radiators, so it has stopped working to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • CH Return Sensor (NTC Thermistor)
  • Wiring harness

Related codes

45

Your boiler has detected a faulty connection to the sensor that monitors the temperature of the exhaust fumes, causing it to shut down for safety reasons.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
46

Your boiler has lost communication with a sensor that monitors the temperature of the exhaust gases, causing it to shut down for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

47

Your boiler has lost the ability to 'see' how much water is inside, so it has shut down to protect itself from potentially running dry.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
Showing 21–23 of 23
99

Your boiler's main control panel has lost its connection to the internal computer, meaning it can no longer send or receive instructions.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Interface cable
  • MMI display module

Related codes

E3

Your boiler has shut down because it is producing more heat than your radiators or pipes can safely carry away at once.

Medium Engineer only £120-250

Parts commonly replaced

  • Pump
  • System filter
  • Heat exchanger
FAN FAULT

Your boiler's air circulation system has stopped working, which means the device cannot safely ignite or produce heat.

High Engineer only £200-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB