Medium
E3 on Johnson Starley Reno HE

Your boiler has shut down because it is producing more heat than your radiators or pipes can safely carry away at once.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Boiler to go into lockout due to maximum output running on smaller heating systems

From this model's manual
Verified against the Johnson Starley Bm Johnson Starley Amp Johnson Reno Starley He16h He25h He31h He16hp He25hp He31hp installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like E3: no call-out fees, no surprise bills.

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