Emergency
26 on Johnson Starley Reno HE

Your boiler is repeatedly failing to keep its flame lit, which means it has safely shut down to prevent gas from escaping unburned.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame signal lost 5 times in 4 minutes, Flame sensing error. Falling gas pressure. Fan fault. Flue blockage.

From this model's manual
Verified against the Johnson Starley Bm Johnson Starley Amp Johnson Reno Starley He16h He25h He31h He16hp He25hp He31hp installation & service manual, page 24.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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