What the manual says
Manufacturer manualRemote reset lockout (Exceeded 5 remote resets per hour)
From this model's manual
Verified against the Johnson Starley C16d installation & service manual, page 27.
DIY fix possible
Turn off the power supply to the boiler at the fused spur switch.Wait for at least 60 minutes without touching the controls to allow the internal timer to reset.Restore power and attempt one single manual reset on the boiler unit itself.
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