Johnson Starley C26d Fault codes & diagnostics

23 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 26 kW 2007-2011 Discontinued

Replaced by: Quantec HR28C

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21 High 2 Medium

All 23 documented codes

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13

Your boiler has locked itself out because too many remote reset attempts were made in a short space of time.

Medium DIY-safe £0-120

What to check first

  1. Locate the main power switch (fused spur) for the boiler.
  2. Turn the power switch to the 'Off' position.
  3. Wait for 30 seconds, then turn the power back 'On' to clear the lockout.

Parts commonly replaced

  • No parts usually required
  • External controls/thermostat
21

Your boiler's main internal computer has developed a communication fault and can no longer control the heating safely.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB (ESYS Control Board)
25

Your boiler's internal computer chips are failing to communicate because their software versions no longer match.

High Engineer only £280-450

Parts commonly replaced

  • ESYS Control Board
  • PCB Display Module

Related codes

26

Your boiler is struggling to keep its burner lit and has shut down for safety after failing to detect a steady flame several times.

High Engineer only £120-350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition control board
  • Gas valve
  • Fan

Related codes

30

Your boiler has stopped working because it thinks the air in the heating ducts is overheating due to a faulty electrical sensor.

High Engineer only £120-£220

Parts commonly replaced

  • Duct air temperature sensor (thermistor)
  • Wiring harness

Related codes

31

Your boiler has stopped working because it cannot detect the temperature of the air inside the heating system.

High Engineer only £120-220

Parts commonly replaced

  • Duct air temperature sensor (thermistor)
  • Wiring harness

Related codes

34

Your boiler is not receiving enough electrical power from your home's supply to operate safely.

High Engineer only £90-250

Parts commonly replaced

  • Electrical wiring
  • Printed Circuit Board (PCB)
  • Voltage regulator
43

Your boiler has stopped working because its internal temperature sensor has developed an electrical fault and is unable to read the air temperature correctly.

High Engineer only £120-190

Parts commonly replaced

  • Return air temperature sensor (thermistor)
  • Wiring harness
45

Your boiler has detected an electrical fault with the sensor that monitors exhaust gases, causing the system to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor (NTC)
  • Wiring harness
  • Control board (PCB)

Related codes

46

Your boiler has stopped working because it cannot detect the temperature of the exhaust gases, causing it to shut down for safety.

High Engineer only £120-£210

Parts commonly replaced

  • Flue Gas Temperature Sensor (NTC)
  • Wiring Harness Connector

Related codes

Showing 11–20 of 23
57

Your heater has automatically shut down to prevent itself from overheating and becoming too hot.

Medium DIY-safe £90-220

What to check first

  1. Check all warm air grilles and vents around the home to ensure they are open and not blocked by furniture.
  2. Inspect the air filter on the unit; if it is dusty or clogged, clean or replace it.
  3. Switch the electricity supply to the heater off and back on again to reset the fault.

Parts commonly replaced

  • Air filter
  • Limit thermostat
  • Circulating fan motor
E01

Your boiler has tried to light several times but has been unable to create a flame, meaning you have no heating or hot water.

High DIY-safe £100-£350

What to check first

  1. Check if other gas appliances, like a hob, are working to ensure gas is being supplied to the property.
  2. Ensure your gas meter has credit if you use a pre-payment meter.
  3. Press and hold the reset button for five seconds to see if the boiler restarts.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Control Board)

Related codes

E02

Your boiler thinks it sees a flame even though it hasn't actually started the ignition process yet.

High Engineer only £120-280

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Main PCB

Related codes

E03

Your boiler has shut down because its internal temperature has gotten too high and a safety switch has tripped to prevent damage.

High Engineer only £120-£250

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor

Related codes

E04

Your boiler has stopped working because it cannot detect that the combustion fan is spinning properly to safely vent waste gases.

High Engineer only £180-450

Parts commonly replaced

  • Combustion Fan
  • Main PCB
  • Wiring Harness

Related codes

E05

Your boiler's internal thermometer that measures incoming air temperature has developed a fault, meaning the system can't regulate its operation correctly.

High Engineer only £120-£210

Parts commonly replaced

  • Inlet air thermistor (NTC sensor)
  • Wiring harness
  • Control PCB

Related codes

E06

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has shut down for safety purposes.

High Engineer only £120-£220

Parts commonly replaced

  • Flue Thermistor
  • Wiring Harness
  • Main PCB

Related codes

E12

Your boiler's internal computer has developed a fault and can no longer control the heating system safely.

High Engineer only £280-£450

Parts commonly replaced

  • Main Circuit Board (PCB)
  • Wiring Harness

Related codes

E13

Your boiler's internal computer system has lost communication with its control parts, meaning it cannot receive instructions to provide heating or hot water.

High Engineer only £120-350

Parts commonly replaced

  • Main PCB
  • Wiring Harness
  • External Controls Interface

Related codes

E15

Your boiler's internal sensor has stopped communicating correctly, preventing the system from heating up safely.

High Engineer only £120-220

Parts commonly replaced

  • Duct sensor
  • Wiring loom harness
Showing 21–23 of 23
E18

Your boiler has stopped working because the waste water produced during heating cannot drain away correctly, usually due to a blocked or faulty pump.

High DIY-safe £120-220

What to check first

  1. Check the external white plastic drainage pipe for any signs of freezing or blockages.
  2. Ensure any flexible hoses connected to the condensate pump are not kinked or trapped.
  3. If the outlet pipe is frozen, gently pour warm (not boiling) water over the pipe to thaw it.

Parts commonly replaced

  • Condensate pump
  • Float switch sensor
  • Condensate discharge pipework
E32

Your boiler's internal control screen and main computer board are not talking to each other properly, causing the unit to stop working.

High Engineer only £180-450

Parts commonly replaced

  • Main PCB
  • MMI Control Board
  • Communication Ribbon Cable

Related codes

E33

Your boiler's electronic brain has encountered an internal error and can no longer safely control the heating process.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control Module

Related codes