Medium
13 on Johnson Starley C26d

Your boiler has locked itself out because too many remote reset attempts were made in a short space of time.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Remote reset lockout. Exceeded 5 remote resets per hour. Reset it by power off/on.

From this model's manual
Verified against the Johnson Starley C26d installation & service manual, page 27.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Locate the main power switch (fused spur) for the boiler.Turn the power switch to the 'Off' position.Wait for 30 seconds, then turn the power back 'On' to clear the lockout.

Find a Gas Safe engineer
Search the official register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like 13: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful

Boiler won't turn on — 9-step checklist

Work through these before the call-out.

Read →

Boiler keeps cutting out

Lockout fault with a reset-needed pattern.

Read →

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →