High
99 on Johnson Starley C26d

Your boiler's main control panel is unable to communicate with the internal computer system, causing the boiler to stop working for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Communication MMI-ESYS lost

From this model's manual
Verified against the Johnson Starley C26d installation & service manual, page 28.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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