High
E35 on Johnson Starley Warmcair DW

Your boiler thinks it sees a fire burning before it has even started the ignition process, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Parasite flame (flue detected before gas valve opens)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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