Johnson Starley Warmcair DW Fault codes & diagnostics

60 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 10-20 kW 2012-present

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51 High 3 Medium 6 Low

All 60 documented codes

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b18

Your heater has automatically shut down because its internal temperature sensor has detected that it is getting dangerously hot.

High Engineer only £140-320

Parts commonly replaced

  • Circulation pump
  • Delivery temperature sensor (NTC)
  • Main PCB

Related codes

b19

Your boiler has detected that the water coming back from your radiators is dangerously hot and has shut down to protect itself.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure there is no air trapped in the system by bleeding your radiators
  3. Check that the internal pump is running if you are able to hear it

Parts commonly replaced

  • Return temperature sensor (NTC)
  • Circulation pump
  • Main PCB

Related codes

b24

Your boiler has detected that water is heating up too quickly because it isn't moving through the system fast enough.

High DIY-safe £120-£350

What to check first

  1. Ensure all radiator valves are fully open
  2. Check that the central heating pump is running
  3. Check the system pressure and top up if it is below 1 bar

Parts commonly replaced

  • Circulating Pump
  • Main Heat Exchanger
  • Flow/Return Thermistors

Related codes

b25

Your boiler is overheating too quickly, causing it to shut down to prevent damage.

High Engineer only £120-£350

Parts commonly replaced

  • Circulation pump
  • Flow temperature sensor (NTC)
  • Main heat exchanger

Related codes

b26

Your boiler has detected that the water pressure is getting too low to run effectively, which will eventually cause the heating to stop working.

Low DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath or near the boiler.
  2. Slowly open the valve or valves on the filling loop until you hear water entering the system.
  3. Watch the pressure gauge until it reaches between 1.0 and 1.5 bar, then close the valves completely.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Pressure gauge

Related codes

b30

Your boiler has detected that the water is getting too hot too quickly, usually because it isn't flowing through the system properly.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the external central heating pump is running if accessible
  3. Check for any blockages or air locks in the system
  4. Reset the boiler to see if the fault clears

Parts commonly replaced

  • Circulation pump
  • Flow/Return thermistors
  • Heat exchanger

Related codes

b33

Your boiler has detected an issue with the sensor that monitors water movement, meaning it cannot properly manage the temperature or flow of your heating.

High Engineer only £140-£260

Parts commonly replaced

  • Flow sensor
  • Sensor wiring harness
  • Main control board

Related codes

b34

Your boiler has detected an unstable electrical supply from the national grid or your home wiring, causing it to shut down for safety.

High Engineer only £100-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Surge Protector

Related codes

b35

Your boiler's computer parts are having trouble talking to each other, which prevents the system from starting up.

High Engineer only £180-£450

Parts commonly replaced

  • Main Control PCB
  • Display Interface Board
  • Internal Wiring Looms

Related codes

b65

Your heater is attempting to start up, but the internal fan is moving too slowly to safely begin the heating process.

High Engineer only £180-£350

Parts commonly replaced

  • Combustion Fan
  • Air Pressure Switch
  • Main Control Board (PCB)
Showing 11–20 of 60
COMBUSTION FAN FAULT

Your heater has stopped working because the fan that safely clears exhaust gases is not spinning or receiving power.

High Engineer only £250-£480

Parts commonly replaced

  • Combustion Fan Assembly
  • Main Control PCB
  • Fan Wiring Harness
dP

Your boiler is currently running at its maximum power setting because a service mode used for testing has been activated.

Low DIY-safe £0-90

What to check first

  1. Check if the 'Test' or 'Sweep' button has been pressed or held down accidentally.
  2. Turn the boiler power off at the fused spur switch, wait 30 seconds, and turn it back on to reset the electronics.
  3. Ensure the control dials are moved away from any maximum test positions.
E01

Your boiler has tried to light several times but cannot start a flame, which means your heating and hot water will not work.

High DIY-safe £120-£350

What to check first

  1. Check if other gas appliances in your home, like a hob, are working to confirm gas supply.
  2. Ensure your gas meter has credit if you use a prepay meter.
  3. Restart the boiler by pressing the reset button for five seconds.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe
  • Printed Circuit Board (PCB)

Related codes

E02

Your boiler has shut down because it has reached an unsafe temperature and needs to be cooled down and reset.

High DIY-safe £90-180

What to check first

  1. Ensure all radiator valves and boiler bypass valves are open
  2. Check that the system water pressure is at the correct level (usually 1.0 to 1.5 bar)
  3. Once the unit has cooled, press the reset button on the control panel

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Temperature Sensor (NTC)

Related codes

E03

Your boiler has detected a problem with how it is venting exhaust gases or an issue with internal air pressure, causing it to shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Air Pressure Switch
  • Flue Thermostat
  • Venturi Tube

Related codes

E04

Your boiler has stopped working because the water pressure is too low for it to run safely.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop, which is usually a silver flexible hose with two small valves.
  2. Slowly open both valves one at a time until you hear water flowing into the system.
  3. Watch the pressure gauge and close both valves tightly once it reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure relief valve

Related codes

E05

Your boiler has stopped providing heating because a temperature sensor responsible for monitoring water flow has developed a fault.

High Engineer only £120-£200

Parts commonly replaced

  • Heating flow NTC thermistor
  • Sensor wiring harness

Related codes

E06

Your boiler is struggling to accurately measure the temperature of your hot water due to a faulty internal sensor.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC thermistor
  • Connecting wiring harness

Related codes

E16

Your boiler has stopped working because the fan that safely clears away exhaust gases is not spinning correctly.

High Engineer only £280-450

Parts commonly replaced

  • Fan Assembly
  • Fan Power Lead
  • Main Control Board

Related codes

E22

Your heater's internal computer has encountered a software data error and is unable to communicate with its own settings.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display Interface Module

Related codes

Showing 21–30 of 60
E31

Your boiler has lost its connection to the thermostat or external controller, meaning the two devices can no longer talk to each other to manage your heating.

High DIY-safe £90-250

What to check first

  1. Check if the batteries in your wall thermostat need replacing.
  2. Ensure the thermostat is within signal range of the boiler.
  3. Turn the boiler power off and on again at the fused spur to restart the communication sequence.

Parts commonly replaced

  • Remote Thermostat Batteries
  • RF Receiver Unit
  • Digital Room Thermostat
E35

Your boiler thinks it sees a fire burning before it has even started the ignition process, so it has shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Flame sense electrode
  • Gas valve
  • Main PCB

Related codes

ER 01 + RESET

Your boiler has failed to light the gas burner after several attempts and has locked itself for safety.

High DIY-safe £120-280

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob.
  2. Ensure your prepaid gas meter has sufficient credit.
  3. Press and hold the 'Reset' button for 3 seconds to attempt a restart.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe
ER 02 + RESET

Your boiler has overheated because it reached a temperature that is too high for safe operation.

High DIY-safe £100-220

What to check first

  1. Wait at least 20 minutes for the unit to cool down completely.
  2. Ensure all radiator valves are open and there are no obstructions to airflow.
  3. Press the 'Reset' button on the control panel to see if the error clears.

Parts commonly replaced

  • High limit thermostat
  • Circulation pump
  • Overheat sensor (Thermistor)
ER 03 + RESET

Your boiler has stopped running as a safety precaution and needs a manual reset to attempt to restart.

High DIY-safe £100-350

What to check first

  1. Press and hold the 'Reset' button on the control panel for three seconds.
  2. Wait for the boiler to complete its restart sequence.
  3. Ensure your gas supply is active (check other gas appliances like a hob).

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe
ER 04 + SPANNER

Your boiler has stopped working because the water inside it is not moving around properly to heat your home.

High DIY-safe £120-£350

What to check first

  1. Check that your radiators are turned on and the valves are open.
  2. Ensure there is enough water pressure in the system by checking the gauge.
  3. Gently bleed your radiators to remove any trapped air that might be blocking the flow.

Parts commonly replaced

  • Circulation Pump
  • Flow Switch
  • Pressure Sensor
ER 05 + RESET

Your boiler has stopped working because the internal fan used for safe combustion is not spinning or cannot be detected by the system control board.

High Engineer only £250-£450

Parts commonly replaced

  • Combustion Fan Assembly
  • Main Control PCB
  • Fan Wiring Harness
ER 06 + SPANNER

Your boiler has detected that a temperature sensor responsible for your central heating is reporting an incorrect or impossible reading.

High Engineer only £100-£190

Parts commonly replaced

  • Central Heating Flow NTC Sensor
  • Wiring harness / Connector
ER 07 + SPANNER

Your boiler has detected an issue with the sensor that measures hot water temperature, which means you may not have reliable hot water for your taps and showers.

Medium Engineer only £100-180

Parts commonly replaced

  • DHW Flow Temperature Sensor (NTC Thermistor)
  • Wiring harness / Connector
ER 08 + SPANNER

Your boiler's outdoor weather sensor is reporting an incorrect temperature, which may cause your heating to respond inefficiently to the weather outside.

Low Engineer only £90-180

Parts commonly replaced

  • Outdoor weather sensor
  • External sensor wiring
Showing 31–40 of 60
ER 09 + SPANNER

Your boiler has detected a communication problem with the safety sensor that monitors exhaust gases, causing the system to shut down for safety.

High Engineer only £120-£220

Parts commonly replaced

  • Flue Gas Sensor (Thermistor)
  • Wiring Harness Connector
ER 10 + RESET

Your boiler has detected an electrical fault with the sensor that monitors exhaust gases and has shut down as a safety precaution.

High Engineer only £120-£220

Parts commonly replaced

  • Flue Thermistor (NTC sensor)
  • Wiring harness connection
ER 11 + RESET

Your boiler thinks it sees a flame even though it hasn't started yet, which is a safety conflict that prevents it from turning on.

High Engineer only £120-240

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • PCB
ER 12 + SPANNER

Your boiler's internal sensor has detected an unusual temperature reading on the pipe returning from your radiators, suggesting a sensor fault or water flow issue.

High Engineer only £90-180

Parts commonly replaced

  • Central Heating Return NTC Sensor
  • Wiring Harness Connector
ER 14 + RESET

Your heater has automatically switched off because the internal temperature has become too hot.

High DIY-safe £120-280

What to check first

  1. Check that all warm air vents (louvres) throughout the property are fully open.
  2. Inspect the air filter and clean or replace it if it is clogged with dust.
  3. Press the reset button once to see if the heater restarts normally after cooling down.

Parts commonly replaced

  • Overheat Thermostat
  • Circulating Fan Motor
  • Air Filter
ER 14 + SPANNER

Your boiler has shut down because it detected a sudden, unsafe rise in temperature, likely caused by water not flowing through the system correctly.

High DIY-safe £120-350

What to check first

  1. Check that your home's thermostat is turned down and the boiler is off.
  2. Ensure all radiator valves are fully open to allow water to circulate.
  3. Check that the system pressure is at the correct level (usually between 1 and 1.5 bar).
  4. Once cooled, press the reset button on the boiler control panel.

Parts commonly replaced

  • Circulation pump
  • Overheat thermistor
  • System filter (cleaning/replacement)
ER 15 + RESET

Your boiler has detected that the water is getting too hot too quickly because it isn't moving through the system properly.

High DIY-safe £120-300

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the central heating bypass valve is not closed
  3. Check if the pump is making a humming sound, suggesting it might be stuck
  4. Press and hold the RESET button to see if the code clears

Parts commonly replaced

  • Circulation Pump
  • Flow/Return Thermistors
  • Main Heat Exchanger (Flushing)
ER 16 + RESET

Your boiler has detected that the water temperature difference between its pipes is too high, causing it to shut down to prevent overheating.

High Engineer only £120-£350

Parts commonly replaced

  • Domestic Hot Water Pump
  • DHW Thermistor
  • Heat Exchanger
ER 17 + RESET

Your boiler has stopped working because it cannot detect water moving through the system to keep it cool during the startup process.

High Engineer only £180-350

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • Main PCB
ER 18 + RESET

Your boiler has stopped working because water is not moving through the system properly, which could be due to a blockage or a pump issue.

High DIY-safe £150-350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the system pressure is between 1.0 and 1.5 bar
  3. Check for any visible leaks around the unit or pipework
  4. Press and hold the reset button to see if the error clears

Parts commonly replaced

  • Circulation Pump
  • Flow Switch
  • Main Heat Exchanger (if blocked)
Showing 41–50 of 60
ER 19 + SPANNER

Your boiler is struggling to provide hot water because the sensor that monitors the temperature of the incoming cold water has stopped working correctly.

Medium Engineer only £110-180

Parts commonly replaced

  • DHW Inlet Thermistor (NTC Probe)
  • Wiring Loom Connector
ER 20 + SPANNER

Your boiler has detected a problem with a temperature sensor that monitors water returning to the unit, which is preventing it from heating properly.

High Engineer only £120-£200

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Sensor wiring harness
  • Main control board
ER 25 + RESET

Your heater tried to light several times but could not detect a flame, causing the system to lock out for safety.

High DIY-safe £120-280

What to check first

  1. Check that your gas prepayment meter has credit (if applicable)
  2. Verify that other gas appliances, like a cooker, are working to ensure gas supply
  3. Press and hold the 'RESET' button for 3 seconds to attempt a restart

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
ER 69 + SPANNER

Your boiler has lost its connection to the sensor that checks the water pressure, causing the system to stop working for safety.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
  • Main PCB
ER 99

Your boiler's main internal computer has developed a programming error or is not communicating correctly with the rest of the unit.

High Engineer only £280-550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring Harness
Error 01

Your heater is trying to turn on but cannot light the burner, meaning your heating will not work until the system is reset or repaired.

High DIY-safe £120-350

What to check first

  1. Check that your gas meter has credit and the isolation valve is open
  2. Ensure other gas appliances in the home are working
  3. Press and hold the 'RESET' button on the control panel for 3 seconds

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe

Related codes

Error 01 + RESET

Your boiler has failed to light the flame and has locked itself out for safety.

High DIY-safe £120-280

What to check first

  1. Check that your gas pre-payment meter (if you have one) has credit.
  2. Ensure the main gas stopcock is in the 'on' position.
  3. Press and hold the Reset button for 2-3 seconds to see if the burner restarts.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Control Board)

Related codes

Error 04

Your boiler has stopped working because the water pressure inside the system has dropped too low for it to operate safely.

High DIY-safe £60-120

What to check first

  1. Locate the external filling loop, which is usually a silver flexible hose with two small valves.
  2. Slowly open both valves to allow water into the system while watching the pressure gauge.
  3. Close both valves tightly once the gauge reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure sensor
FAILURE TO LIGHT

Your boiler is not firing up because it isn't receiving the correct signal from your thermostat or internal controllers to start the heating process.

High DIY-safe £120-350

What to check first

  1. Check that your room thermostat is turned up higher than the current room temperature.
  2. Ensure your programmer or heating clock is set to an 'ON' period.
  3. Replace the batteries in your wireless room thermostat if the display is blank.

Parts commonly replaced

  • External Programmer/Timer
  • Room Thermostat
  • Printed Circuit Board (PCB)
  • Display PCB
FL

Your boiler has detected that the water pressure is too low for it to operate safely, which is why it has stopped working.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose with two small valves.
  2. Slowly open both valves to allow water into the system while watching the display.
  3. Close both valves tightly once the display shows the pressure is between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure sensor
Showing 51–60 of 60
FLUE SENSOR

Your boiler has detected a problem with the sensor that monitors the safety of the exhaust gases, and it has shut down to prevent overheating.

High Engineer only £120-£200

Parts commonly replaced

  • Flue Temperature Sensor
  • Wiring Harness
  • Main PCB

Related codes

GAS VALVE NOT OPENING

Your boiler is unable to release gas into the burner to create a flame, meaning your heating will not work.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Control PCB
  • Wiring Loom
IGNITION LOCKOUT

Your boiler has tried to start but cannot light the flame, causing it to shut down for safety.

High DIY-safe £120-350

What to check first

  1. Check if your gas meter is turned on and other gas appliances are working
  2. Check if your credit meter has sufficient balance
  3. Press the reset button on the control panel once to see if the boiler restarts

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • Printed Circuit Board (PCB)
LP

Your boiler is currently running in a special test mode used by engineers to check its performance and it is not a technical fault.

Low DIY-safe £0

What to check first

  1. Wait approximately 15 to 20 minutes for the boiler to automatically exit the test mode
  2. Turn the main power switch or boiler dial to the 'Off' position
  3. Switch the boiler back on to 'Reset' the system to normal operation

Related codes

NO DISPLAY

Your boiler has lost power entirely, which is usually caused by a tripped switch at the fuse box or a fault with the electrical supply to the unit.

High DIY-safe £90-180

What to check first

  1. Check your home's main consumer unit (fuse box) to see if any circuit breakers have tripped.
  2. Ensure the boiler's fused spur switch (usually a switch near the boiler) is turned on.
  3. Check the fuse inside the boiler's external switch if you are comfortable doing so.

Parts commonly replaced

  • Main PCB
  • Wiring Loom
  • Internal Fuse
NOT OPERATING IN HEATING MODE

Your boiler is receiving power but fails to respond when the heating is scheduled to turn on, likely due to a communication failure between the controls and the unit.

High DIY-safe £120-280

What to check first

  1. Check that the room thermostat is turned up higher than the current room temperature.
  2. Verify that the heating programmer or timer is set to the 'ON' or 'AUTO' position.
  3. Ensure the batteries in your wireless wall thermostat (if applicable) are fresh and working.

Parts commonly replaced

  • External Programmer/Timer
  • Aquair PCB
  • MAF Sensor/Stat
  • Heater Control PCB
OVERHEAT

Your boiler has become too hot and has automatically shut down to prevent damage to the internal components.

High DIY-safe £90-280

What to check first

  1. Ensure all radiator valves are fully open and not turned off.
  2. Check that your system water pressure is at the correct level (usually 1.0 to 1.5 bar).
  3. Bleed your radiators to remove any trapped air that might be blocking water flow.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor (NTC Sensor)
OVERHEAT HIGH LIMIT

Your boiler has switched itself off because it has become too hot and needs time to cool down safely.

High DIY-safe £120-350

What to check first

  1. Turn the boiler power off and wait at least 30 minutes for the unit to cool down.
  2. Check that all radiator valves are fully open and there are no blockages in the air grilles.
  3. Press the manual reset button on the control panel once the system is cool.

Parts commonly replaced

  • Overheat Limit Switch
  • Circulating Pump
  • Control PCB

Related codes

Pr00

Your boiler is currently set to its installer configuration mode, meaning it is waiting for a professional to adjust its internal settings.

Low DIY-safe £0-80

What to check first

  1. Press the Reset button once to exit the installer menu
  2. Turn the power to the boiler off and back on at the fused spur switch
  3. If the code persists, avoid pressing additional menu buttons as this may alter calibration settings
Pr12

Your boiler is notifying you that its maximum power setting has been manually limited, often for efficiency or to match the specific size of your home.

Low Engineer only £80-120

Parts commonly replaced

  • Main PCB (Control Board)