Johnson Starley Warmcair DW Fault codes & diagnostics

34 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 10-20 kW 2012-present
Download the Johnson Starley Warmcair DW manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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31 High 2 Medium 1 Low

All 34 documented codes

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COMBUSTION FAN FAULT

Your heater has stopped working because the fan that safely clears exhaust gases is not spinning or receiving power.

High Engineer only £250-£480

Parts commonly replaced

  • Combustion Fan Assembly
  • Main Control PCB
  • Fan Wiring Harness
ER 01

Your boiler is attempting to start but failing to ignite the flame, so it has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead

Related codes

ER 02

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • High limit thermostat
  • Pump
  • PCB

Related codes

ER 03

Your boiler has stopped working as a safety precaution and will not restart, which means you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Flame rectification electrode
  • Printed Circuit Board

Related codes

ER 04

Your boiler has detected that water is not moving through the system properly, which is preventing it from heating your home safely.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • System filter

Related codes

ER 05

Your boiler has detected that the internal fan responsible for clearing exhaust gases is not spinning correctly or cannot communicate with the main control board.

High Engineer only £180-350

Parts commonly replaced

  • Combustion fan
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

ER 06

Your boiler has stopped heating because it is struggling to accurately read the temperature of the water circulating through your radiators.

High Engineer only £120-220

Parts commonly replaced

  • Central Heating Flow NTC Sensor
  • Wiring harness

Related codes

ER 07

Your boiler is struggling to accurately measure the temperature of your hot water, which may lead to the system shutting down to prevent overheating.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW Temperature Sensor
  • Wiring Harness

Related codes

ER 08

Your boiler's outdoor sensor, which helps it adjust your heating based on the weather, is sending an incorrect or missing signal.

Low Engineer only £120-200

Parts commonly replaced

  • Outdoor temperature sensor
  • Sensor wiring loom

Related codes

ER 09

Your boiler has detected a break in the electrical connection for the part that monitors flue gas temperatures, causing it to shut down for safety reasons.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness
  • PCB

Related codes

Showing 11–20 of 34
ER 10

Your boiler has detected an issue with the sensor that monitors the exhaust gases, meaning it has safely shut down to prevent unsafe operation.

High Engineer only £120-220

Parts commonly replaced

  • Flue temperature sensor
  • Wiring harness

Related codes

ER 11

Your boiler is confused because it senses a flame inside when it shouldn't, so it has safely shut itself down to prevent any issues.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

ER 12

Your boiler's internal temperature monitor is not sending a proper signal, which prevents the unit from heating your home reliably.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

ER 14

Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent any damage or safety issues.

High Engineer only £150-300

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
  • System filter

Related codes

ER 15

Your boiler has detected that the water is getting much hotter than it should as it travels through the system, suggesting a blockage or a failure in how the water circulates.

High Engineer only £150-350

Parts commonly replaced

  • Central Heating Pump
  • Plate Heat Exchanger
  • Diverter Valve

Related codes

ER 16

Your boiler has detected that the water temperature is rising too quickly or unevenly, causing it to shut down to prevent internal overheating.

High Engineer only £150-300

Parts commonly replaced

  • DHW flow sensor
  • Primary heat exchanger
  • Pump

Related codes

ER 17

Your boiler has detected that water is not moving through the system as expected when it tries to start up, so it has stopped for safety reasons.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • System pressure sensor

Related codes

ER 18

Your boiler is struggling to move water through your heating system, which is preventing it from producing heat.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • System filter
  • Flow sensor

Related codes

ER 19

Your boiler is struggling to accurately measure the temperature of the incoming cold water, which may cause your hot water to be inconsistent or unavailable.

Medium Engineer only £120-220

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness

Related codes

ER 20

Your boiler's internal temperature sensor is failing to provide a reading, meaning the unit cannot safely manage its water temperature and has shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

Showing 21–30 of 34
ER 25

Your boiler has stopped working because it cannot light the flame or keep it burning safely.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve

Related codes

ER 69

Your boiler is failing to detect the water pressure inside the system because the sensor is disconnected or faulty, which is preventing it from safely heating your home.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring loom

Related codes

ER 99

Your boiler's main internal computer has developed a programming error or is not communicating correctly with the rest of the unit.

High Engineer only £280-550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring Harness
Error 01

Your heater is trying to turn on but cannot light the burner, meaning your heating will not work until the system is reset or repaired.

High DIY-safe £120-350

What to check first

  1. Check that your gas meter has credit and the isolation valve is open
  2. Ensure other gas appliances in the home are working
  3. Press and hold the 'RESET' button on the control panel for 3 seconds

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe

Related codes

Error 04

Your boiler has stopped working because the water pressure inside the system has dropped too low for it to operate safely.

High DIY-safe £60-120

What to check first

  1. Locate the external filling loop, which is usually a silver flexible hose with two small valves.
  2. Slowly open both valves to allow water into the system while watching the pressure gauge.
  3. Close both valves tightly once the gauge reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure sensor
FAILURE TO LIGHT

Your boiler is not firing up because it isn't receiving the correct signal from your thermostat or internal controllers to start the heating process.

High DIY-safe £120-350

What to check first

  1. Check that your room thermostat is turned up higher than the current room temperature.
  2. Ensure your programmer or heating clock is set to an 'ON' period.
  3. Replace the batteries in your wireless room thermostat if the display is blank.

Parts commonly replaced

  • External Programmer/Timer
  • Room Thermostat
  • Printed Circuit Board (PCB)
  • Display PCB
FL

Your boiler has detected that the water pressure is too low for it to operate safely, which is why it has stopped working.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose with two small valves.
  2. Slowly open both valves to allow water into the system while watching the display.
  3. Close both valves tightly once the display shows the pressure is between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure sensor
FLUE SENSOR

Your boiler has detected a problem with the sensor that monitors the safety of the exhaust gases, and it has shut down to prevent overheating.

High Engineer only £120-£200

Parts commonly replaced

  • Flue Temperature Sensor
  • Wiring Harness
  • Main PCB

Related codes

GAS VALVE NOT OPENING

Your boiler is unable to release gas into the burner to create a flame, meaning your heating will not work.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Control PCB
  • Wiring Loom
IGNITION LOCKOUT

Your boiler has tried to start but cannot light the flame, causing it to shut down for safety.

High DIY-safe £120-350

What to check first

  1. Check if your gas meter is turned on and other gas appliances are working
  2. Check if your credit meter has sufficient balance
  3. Press the reset button on the control panel once to see if the boiler restarts

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • Printed Circuit Board (PCB)
Showing 31–34 of 34
NO DISPLAY

Your boiler has lost power entirely, which is usually caused by a tripped switch at the fuse box or a fault with the electrical supply to the unit.

High DIY-safe £90-180

What to check first

  1. Check your home's main consumer unit (fuse box) to see if any circuit breakers have tripped.
  2. Ensure the boiler's fused spur switch (usually a switch near the boiler) is turned on.
  3. Check the fuse inside the boiler's external switch if you are comfortable doing so.

Parts commonly replaced

  • Main PCB
  • Wiring Loom
  • Internal Fuse
NOT OPERATING IN HEATING MODE

Your boiler is receiving power but fails to respond when the heating is scheduled to turn on, likely due to a communication failure between the controls and the unit.

High DIY-safe £120-280

What to check first

  1. Check that the room thermostat is turned up higher than the current room temperature.
  2. Verify that the heating programmer or timer is set to the 'ON' or 'AUTO' position.
  3. Ensure the batteries in your wireless wall thermostat (if applicable) are fresh and working.

Parts commonly replaced

  • External Programmer/Timer
  • Aquair PCB
  • MAF Sensor/Stat
  • Heater Control PCB
OVERHEAT

Your boiler has become too hot and has automatically shut down to prevent damage to the internal components.

High DIY-safe £90-280

What to check first

  1. Ensure all radiator valves are fully open and not turned off.
  2. Check that your system water pressure is at the correct level (usually 1.0 to 1.5 bar).
  3. Bleed your radiators to remove any trapped air that might be blocking water flow.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor (NTC Sensor)
OVERHEAT HIGH LIMIT

Your boiler has switched itself off because it has become too hot and needs time to cool down safely.

High DIY-safe £120-350

What to check first

  1. Turn the boiler power off and wait at least 30 minutes for the unit to cool down.
  2. Check that all radiator valves are fully open and there are no blockages in the air grilles.
  3. Press the manual reset button on the control panel once the system is cool.

Parts commonly replaced

  • Overheat Limit Switch
  • Circulating Pump
  • Control PCB

Related codes

4 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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