Keston Heat 45 Fault codes & diagnostics

50 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 45 kW 2008-2016 Discontinued

Replaced by: Heat 2

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
48 High 1 Medium 1 Low

All 50 documented codes

Tap any card for details

C0

Your boiler's internal memory chip is not communicating correctly with the main control board, meaning the unit cannot verify its own identity or settings.

High Engineer only £120-450

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Printed Circuit Board (PCB)

Related codes

C2

Your boiler's internal memory card is either missing, corrupted, or not communicating correctly with the main control board.

High Engineer only £180-350

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Printed Circuit Board (PCB)

Related codes

E00

Your boiler thinks it sees a flame even though it hasn't finished its start-up sequence, causing it to shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Ionisation Probe
  • Ignition Lead
  • Main PCB

Related codes

E01

Your boiler has tried to light several times but cannot establish a flame, meaning your heating and hot water will not work.

High DIY-safe £100-£350

What to check first

  1. Check that your gas emergency control valve is in the 'on' position
  2. If you have a prepayment meter, check that you have sufficient credit
  3. Check if other gas appliances in your home, such as a hob, are working
  4. Reset the boiler by pressing the 'Reset' button

Parts commonly replaced

  • Ignition electrode
  • Gaskets
  • Gas valve
  • Flame sensing probe

Related codes

E02

Your boiler thinks a flame exists even when it shouldn't, which is a safety conflict that has caused the system to shut down.

High Engineer only £120-350

Parts commonly replaced

  • Flame Sensing Electrode
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

E03

Your boiler has become too hot and has shut down as a safety precaution to prevent damage.

High DIY-safe £100-280

What to check first

  1. Check that the system water pressure is between 1 and 1.5 bar on the pressure gauge.
  2. Ensure all radiator valves and any isolation valves under the boiler are fully open.
  3. Bleed your radiators to remove any trapped air that might be blocking water flow.

Parts commonly replaced

  • External Circulating Pump
  • Overheat Thermostat
  • Flow/Return Thermistor

Related codes

E04

Your boiler has lost power or was switched off while it was already trying to tell you about a different fault, and it now needs to be manually cleared.

High DIY-safe £0-120

What to check first

  1. Locate the reset button on the boiler control panel
  2. Press and hold the reset button for 3 seconds
  3. Wait for the boiler to restart and check if a different fault code appears

Parts commonly replaced

  • None (Software reset usually sufficient)
  • PCB (if code persists)

Related codes

E05

Your boiler has stopped working because the internal fan, which safely pushes exhaust gases out of the flue, is not spinning correctly.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Main PCB
  • Wiring harness

Related codes

E07

Your boiler has sensed that the exhaust gases are getting much hotter than they should be, and it has shut down to prevent damage to internal components.

High Engineer only £350-1,200

Parts commonly replaced

  • Main Heat Exchanger
  • Flue Thermistor
  • Burner Insulation

Related codes

E08

Your boiler is having trouble detecting its own flame or has an internal electronic malfunction, preventing it from heating your home safely.

High Engineer only £250-£550

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Flame Sensing Electrode
  • Ignition Lead

Related codes

Showing 11–20 of 50
E09

Your boiler has detected an internal electrical problem with the part that controls the gas flow, meaning it cannot ignite safely for heating or hot water.

High Engineer only £250-£550

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E10

Your boiler's internal computer has encountered a critical electronic failure and can no longer control the heating process safely.

High Engineer only £350-£650

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control Box Unit

Related codes

E11

Your boiler has stopped working because its internal sensors are reporting conflicting temperature readings that don't match up during a self-test.

High Engineer only £120-£220

Parts commonly replaced

  • Flow NTC sensor
  • Return NTC sensor
  • Wiring harness
E12 to E22

Your boiler's internal computer has encountered a critical electronic failure and can no longer safely control the heating process.

High Engineer only £350-£550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control Box Unit
E18

Your boiler has detected that the water inside is getting too hot because it isn't moving through the system properly.

High DIY-safe £150-£450

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the external heating pump (if visible) is running
  3. Check that the boiler pressure gauge is between 1.0 and 1.5 bar
  4. Reset the boiler once the system has cooled down

Parts commonly replaced

  • External Circulation Pump
  • Flow Temperature Sensor (NTC thermistor)
  • Main Heat Exchanger (if scaled)
E19

Your boiler has stopped working because the water returning to the unit is too hot, typically meaning the heat isn't being moved away into your radiators effectively.

High DIY-safe £100-350

What to check first

  1. Ensure all radiator valves (TRVs) are turned to the highest setting
  2. Check that the internal boiler pump is running if accessible
  3. Check that all external zone valves or isolation valves are fully open
  4. Bleed all radiators to remove trapped air that might be blocking water flow

Parts commonly replaced

  • Circulation Pump
  • Return Temperature Sensor (NTC)
  • External Zone Valve

Related codes

E23

Your boiler is having trouble detecting or maintaining the correct water level, which has caused it to stop running for safety.

High Engineer only £140-£280

Parts commonly replaced

  • Water pressure sensor
  • Pressure switch
  • Wiring harness

Related codes

E24

Your boiler has shut down because it keeps losing water pressure, which usually indicates a leak somewhere in your heating system or a faulty internal component.

High DIY-safe £120-350

What to check first

  1. Check all visible radiators and pipework for signs of water leaks
  2. Top up the system pressure to 1.5 bar using the external filling loop
  3. Reset the boiler to clear the fault code

Parts commonly replaced

  • Expansion Vessel
  • Pressure Relief Valve
  • Auto Air Vent

Related codes

E25

Your boiler's computer brain has encountered an internal error and can no longer safely coordinate the heating process.

High Engineer only £350-£550

Parts commonly replaced

  • Control Box (PCB)
  • Wiring Harness

Related codes

E26

Your boiler has started an ignition sequence but the flame keeps going out, meaning the system cannot stay lit long enough to heat your home.

High DIY-safe £100-280

What to check first

  1. Check the outside flue pipes for any obstructions like leaves, nests, or debris.
  2. Inspect the plastic condensate drain pipe for signs of freezing or blockages if the weather is very cold.
  3. If you use LPG, verify that your tank has enough fuel.

Parts commonly replaced

  • Flame Sensing Electrode
  • Gas Valve
  • Condensate Trap

Related codes

Showing 21–30 of 50
E30

Your boiler has stopped working because it cannot correctly read the temperature of the water leaving the unit due to an electrical connection issue.

High Engineer only £100-£210

Parts commonly replaced

  • Flow thermistor (NTC sensor)
  • Wiring harness
  • Main PCB

Related codes

E31

Your boiler has lost its connection to the sensor that monitors the temperature of the water leaving the unit, causing it to stop running for safety.

High Engineer only £120-£220

Parts commonly replaced

  • Flow thermistor (NTC sensor)
  • Wiring harness connector

Related codes

E32

Your boiler has detected an electrical fault with the sensor that monitors your hot water temperature, meaning it cannot safely heat your water.

High Engineer only £90-180

Parts commonly replaced

  • DHW Temperature Sensor (NTC Thermistor)
  • Wiring Harness

Related codes

E33

Your boiler has detected a fault with the sensor that manages your hot water, which usually means it cannot accurately tell if the water is at the right temperature.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Thermistor (NTC sensor)
  • Sensor wiring harness

Related codes

E34

Your boiler has detected that the electrical power coming from your mains supply is too low for it to operate safely.

High Engineer only £100-250

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External Power Supply Components

Related codes

E35

Your boiler has detected an issue with the electrical power coming from the grid or a fault in its internal electronics, causing it to shut down for safety.

High Engineer only £100-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Electrical surge protector

Related codes

E36

Your boiler has stopped working because it cannot accurately measure the temperature of the water leaving the unit due to a sensor communication failure.

High Engineer only £120-£200

Parts commonly replaced

  • Flow thermistor (NTC sensor)
  • Wiring harness

Related codes

E37

Your boiler has detected that the water pressure is too low to operate safely and has shut down as a precaution.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop, which is usually a silver flexible hose with two small valves.
  2. Slowly open both valves to allow water into the system while watching the pressure gauge.
  3. Close both valves tightly once the pressure gauge reaches 1.5 bar.

Parts commonly replaced

  • External filling loop
  • Expansion vessel
  • Pressure sensor

Related codes

E38

Your boiler's control panel has developed a technical hardware fault and is no longer responding to the reset button.

High Engineer only £250-£450

Parts commonly replaced

  • Fascia PCB
  • User Interface Ribbon Cable

Related codes

E40

Your boiler has detected that there is too much water in the system, which can cause excessive strain on the pipes and safety valves.

High DIY-safe £80-160

What to check first

  1. Check that the filling loop valves are fully closed and not leaking water into the system
  2. Bleed a radiator from a bottom-floor valve to release excess water pressure
  3. Monitor the pressure gauge to ensure it returns to between 1.0 and 1.5 bar
  4. Restart the boiler once the pressure has been lowered

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure relief valve

Related codes

Showing 31–40 of 50
E41

Your boiler's main control panel has lost connection with its internal brain, meaning the unit cannot receive instructions or fire up.

High Engineer only £120-450

Parts commonly replaced

  • Display PCB
  • Main Control PCB
  • Communication Ribbon Cable

Related codes

E43

Your boiler has stopped working because it cannot correctly read the temperature of the water returning from your radiators.

High Engineer only £120-£220

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness

Related codes

E44

Your boiler has lost communication with the sensor that monitors the temperature of the water returning to the unit, causing it to stop running for safety.

High Engineer only £90-180

Parts commonly replaced

  • Return Water Thermistor (NTC Sensor)
  • Wiring Harness Connector

Related codes

E45

Your boiler has detected an electrical fault with the sensor that monitors exhaust gases, causing it to shut down for safety.

High Engineer only £120-£220

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness

Related codes

E46

Your boiler's main control panel is having trouble talking to the internal computer, which means the boiler cannot receive commands to start up.

High Engineer only £120-450

Parts commonly replaced

  • Wiring harness
  • Display fascia board
  • Main PCB (Printed Circuit Board)

Related codes

E99

Your boiler has detected an electrical fault with the sensor that monitors exhaust gases, causing the system to shut down for safety.

High Engineer only £120-£250

Parts commonly replaced

  • Flue Gas Sensor
  • Wiring Harness
  • Main PCB

Related codes

Enn

Your boiler has encountered a critical system error that has forced it to shut down to prevent damage.

High Engineer only £150-450

Parts commonly replaced

  • Main PCB
  • System Sensors
  • Wiring Loom

Related codes

F0

Your boiler's internal memory chip is missing or not properly connected, which means the main control board doesn't know how to operate the unit.

High Engineer only £120-280

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Printed Circuit Board (PCB)

Related codes

F1

Your boiler has detected that the water pressure in the system is too low to run safely and has stopped working as a result.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose with one or two small valves.
  2. Slowly open the valve(s) until you hear water flowing into the system.
  3. Watch the pressure gauge and close the valves tightly once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure sensor

Related codes

F2

Your boiler has lit correctly but the flame has gone out unexpectedly, often due to a problem with the gas supply or a blocked condensation pipe.

High DIY-safe £100-£350

What to check first

  1. Check if other gas appliances, like a cooker, are working to ensure gas is reaching the house.
  2. If it is freezing outside, check if the external condensate pipe is frozen and thaw it with warm water.
  3. Reset the boiler by pressing the 'Reset' button.

Parts commonly replaced

  • Flame Sensing Electrode
  • Gas Valve
  • Ignition Lead
  • PCB

Related codes

Showing 41–50 of 50
F3

Your boiler has stopped working because the fan that safely clears exhaust gases is either not spinning or communicating correctly with the control system.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • Main PCB

Related codes

F4

Your boiler has stopped working because it cannot properly measure the temperature of the water moving through the system.

High Engineer only £120-£250

Parts commonly replaced

  • Flow thermistor
  • Return thermistor
  • Wiring harness

Related codes

F5

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning from your radiators, preventing it from heating your home efficiently.

High Engineer only £120-190

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Connecting wiring harness

Related codes

F6

Your boiler has lost communication with the sensor that measures the temperature outdoors, which may cause it to run less efficiently or fail to heat up properly.

Low Engineer only £120-190

Parts commonly replaced

  • Outside weather compensation sensor
  • Sensor wiring harness

Related codes

F7

Your boiler has detected that the electricity supply coming from the mains is too low for it to operate safely.

High Engineer only £100-350

Parts commonly replaced

  • Main PCB
  • Voltage Regulator

Related codes

F9

Your boiler's internal computer has developed an electronic error and is unable to control the heating system safely.

High Engineer only £350-550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring Harness

Related codes

L1

Your boiler has shut down because the water inside the system has become too hot, likely due to a circulation problem.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open to allow water flow
  2. Ensure your system pressure is between 1 and 1.5 bar
  3. Press the 'Reset' button on the boiler control panel

Parts commonly replaced

  • Circulation Pump
  • Flow Thermistor (NTC Sensor)
  • Main Heat Exchanger (Debris flush)

Related codes

L2

Your boiler has started an ignition process, but the flame has gone out unexpectedly, causing the system to shut down for safety.

High DIY-safe £120-450

What to check first

  1. Check that your gas emergency control valve is in the 'on' position.
  2. If you have a prepaid gas meter, ensure it has sufficient credit.
  3. Check if other gas appliances in your home, such as a hob, are working correctly.
  4. Briefly press the reset button on the boiler control panel.

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Condensate trap (if blocked)

Related codes

L5

Your boiler has been manually reset too many times in a short period and has locked itself out as a safety precaution.

High DIY-safe £0-120

What to check first

  1. Turn the power supply to the boiler off at the fused spur switch
  2. Wait for 30 seconds
  3. Switch the power back on to clear the temporary software lock

Parts commonly replaced

  • None (Software reset)
  • Ignition Electrode
  • Gas Valve

Related codes

L6

Your boiler thinks it sees a flame even though it isn't supposed to be running, which is causing it to lock itself down for safety.

High Engineer only £120-350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Main PCB

Related codes