Keston Heat 55 Fault codes & diagnostics

36 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 55 kW 2013 onwards Discontinued
GC Number 41-930-41

Replaced by: Keston Heat 55 2

Download the Keston Heat 55 manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 27 High 4 Medium 2 Low

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-930-41 Heat 55 2013–present

Appliance names and production years are taken from the UK Product Characteristics Database (the SAP/SEDBUK register). Where a GC number is also printed in this model's own manufacturer manual, both sources were checked to agree.

All 36 documented codes

Tap any card for details

16

Your boiler has failed to light the flame, so it has safely shut itself down to prevent a build-up of unburnt gas.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator
74

Your boiler has detected that it is running much hotter than it should be and has automatically switched itself off to prevent overheating damage.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • Heat exchanger
  • NTC thermistor
  • Diverter valve

Related codes

75

Your boiler has failed to start up or stay burning, so it has purposefully shut down to prevent gas from building up in the system.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
  • PCB
76

Your boiler has detected a flame when it shouldn't be there, so it has shut itself down to ensure your safety.

Emergency Engineer only £150-300

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • PCB
77

Your boiler has stopped working because the water pressure inside the system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop valves connected to your boiler.
  2. Open the valves gently to allow water to enter the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close both valves firmly and check the gauge holds steady.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Auto air vent

Related codes

78

Your boiler was running but the flame went out unexpectedly, so it has safely shut itself down to prevent any gas issues.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe

Related codes

79

Your boiler has detected that the internal fan is not working correctly, which prevents it from operating safely.

High Engineer only £250-450

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

80

Your boiler has stopped working because it is unable to accurately read the temperature of the water or the exhaust gases, forcing it to shut down for safety.

High Engineer only £150-250

Parts commonly replaced

  • Flow Thermistor
  • Flue Thermistor
  • Wiring Harness
81

Your boiler is unable to read the temperature of the water returning to it, so it has safely shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

82

Your boiler is struggling to detect the outdoor temperature, so it is defaulting to a standard operation mode rather than adjusting based on the weather conditions.

Low Engineer only £120-200

Parts commonly replaced

  • External weather compensation sensor
  • Sensor wiring harness

Related codes

Showing 11–20 of 36
83

Your boiler has detected that hot and cold water pipes have been incorrectly connected to the system, meaning it cannot circulate heat properly.

High Engineer only £150-300

Parts commonly replaced

  • Flow/Return sensors
  • Main printed circuit board

Related codes

84

Your boiler has lost the signal from the sensor that monitors your hot water tank temperature, meaning it cannot accurately control your hot water heating.

Medium Engineer only £120-220

Parts commonly replaced

  • Cylinder sensor
  • Wiring harness

Related codes

85

Your boiler has stopped heating because a connected external safety device, such as a fire alarm or ventilation sensor, has signaled it to shut down.

High Engineer only £120-250

Parts commonly replaced

  • External safety interlock link
  • Pressure switch
  • Wiring harness

Related codes

86

Your boiler's computer memory card is not communicating correctly, preventing the heating system from operating safely.

High Engineer only £150-300

Parts commonly replaced

  • Boiler Control Card (BCC)
  • Wiring harness

Related codes

87

Your boiler is providing hot water to your taps as normal, but it is refusing to activate the central heating for your radiators.

Medium Engineer only £150-300

Parts commonly replaced

  • Diverter valve
  • PCB
  • Room thermostat

Related codes

88

Your boiler is still keeping your home warm with central heating, but it is not producing any hot water for your taps and showers.

Medium Engineer only £150-350

Parts commonly replaced

  • DHW sensor
  • Flow switch
  • diverter valve

Related codes

89

Your boiler has lost all power and the control screen is completely blank, meaning it is currently unable to provide heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Fuse
  • Transformer

Related codes

90

Your boiler is receiving an invalid or faulty electronic signal from an external control system, such as a building management controller or thermostat, preventing it from operating correctly.

High Engineer only £150-300

Parts commonly replaced

  • 0-10V interface module
  • PCB
  • Wiring harness
BCC Fault

Your boiler's internal memory chip is not communicating correctly with the main control board, which prevents the unit from starting or running reliably.

High Engineer only £150-250

Parts commonly replaced

  • BCC (Boiler Configuration Card)
  • Main Control PCB

Related codes

Cylinder Thermistor Fault

Your boiler is struggling to read the temperature of your hot water cylinder, which usually means it cannot properly tell when your water needs to be heated.

Medium Engineer only £120-250

Parts commonly replaced

  • Cylinder Thermistor
  • Wiring Harness
Showing 21–30 of 36
Error 20

Your boiler has detected a flame when it shouldn't be there, so it has shut itself down to ensure your safety.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • PCB
False Flame Lockout

Your boiler has detected a flame when it should be turned off, so it has purposefully shut itself down to ensure your safety.

Emergency Engineer only £150-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • PCB

Related codes

Fan Fault

Your boiler has stopped working because it cannot properly clear exhaust gases, so it has shut down as a safety precaution to prevent dangerous fumes from building up.

High Engineer only £250-450

Parts commonly replaced

  • Fan unit
  • Fan wiring harness
  • PCB
Flame Loss

Your boiler has safely shut down because the internal burner flame has unexpectedly gone out.

High Engineer only £150-300

Parts commonly replaced

  • Flame Sensor
  • Ignition Lead
  • Gas Valve

Related codes

Flow/Flue Thermistor Fault

Your boiler has temporarily stopped working because a temperature sensor is failing to read the heat correctly, which is a safety measure to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow Thermistor
  • Flue Thermistor
  • Wiring Harness

Related codes

Flow/Return Reversed

Your boiler has detected that the water is circulating in the wrong direction, which usually means some pipes were connected incorrectly or there is a major issue with the water pump.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • Non-return valve
  • Flow sensor

Related codes

Flue Thermistor Fault

Your boiler has temporarily stopped working because it has detected a problem with the sensor that monitors the temperature of the exhaust gases coming out of the flue.

High Engineer only £150-250

Parts commonly replaced

  • Flue Thermistor
  • Wiring Harness
Low Mains Voltage

Your boiler is failing to operate because the electrical power it is receiving from your home is significantly lower than required.

High Engineer only £100-250

Parts commonly replaced

  • PCB
  • Wiring harness

Related codes

Showing 31–36 of 36
Low Water Pressure

Your boiler has stopped working because the water level inside the heating system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually two silver valves connected by a small braided hose near the boiler pipes.
  2. Open the valves slowly to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Fully close both valves and check the boiler for any leaks.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

Outside Sensor Fault

Your boiler's outdoor weather sensor is failing to communicate properly, meaning it cannot automatically adjust your heating based on the outside temperature.

Low Engineer only £90-180

Parts commonly replaced

  • Outside Temperature Sensor
  • Sensor Wiring
Overheat Lockout

Your boiler has detected that it is running too hot and has automatically turned itself off to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Circulation Pump
  • Overheat Thermostat
  • Heat Exchanger

Related codes

PCB Fault

Your boiler's main electronic brain has experienced a critical internal error and needs to be replaced or reconfigured by a professional.

High Engineer only £300-£600

Parts commonly replaced

  • Boiler Control Board (PCB)
  • Boiler Calibration Chip (BCC)